Juan Carlos Cruz Hernandez
Montebello ,CA
Summary
Dynamic bartender with expertise in mixology and a strong customer service focus, honed at Kalaveras Cantina Urbana. Known for engaging personality and effective communication, I excel in handling difficult customers and ensuring responsible alcohol service, contributing to a vibrant and welcoming atmosphere. Proficient in beverage preparation and inventory management.
I started working for Kalaveras in 2020 as a food runner, then I worked as a drinks runner, I was a liquor and garnish preparer, I was a barback, a regular bartender and I reached the position of lead bartender.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Kalaveras Cantina Urbana
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Kalaveras
03.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Food Runner
Kalaveras Montebello
03.2020 - 03.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Cash register operation
- Menu memorization
- Food service
- Team training and development
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Classic cocktails
- Food running
- Creative mixology
- Ordering bar supplies
- Garnishing drinks
- ABC standards
- Beer and wine recommendations
- Bar restocking
- Cash and credit transactions
- Multilingual in languages
- Wine and liquor expertise
- ABC regulations
- Craft cocktail preparation
- Professional appearance
- Mixology
- Liquor restocking
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.
Additional Information
I'm a reader and a book lover. I'm fascinated by whiskey cocktails. I like to surprise my clients, and I'm always keeping up to date with new cocktails that are being created.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Bartender
Kalaveras Cantina Urbana
08.2023 - Current
Bartender
Kalaveras
03.2022 - 03.2024
Food Runner
Kalaveras Montebello
03.2020 - 03.2021
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