Juan Carlos De La Torre
Spring Valley,CA
Summary
Knowledgeable Dispatcher with 4 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
28
28
years of professional experience
Work History
Dispatcher/Driver Support
Last Mile National City - Amazon Delivery Service Partner
San Diego, CA
01.2020 - Current
- Following a promotion, as a dispatcher I am responsible for running daily company operations, rostering delivery associates for the work day using Amazon portal software (Cortex) and assigning each driver to the proper vehicle according to their level of DOT (Department of Transportation) certification
- I analyze daily package volume & route quantity to determine the level of support needed to help finish the routes on time
- I provide driver support by communicating with drivers via call, text and sling (communication app) should any issues or barriers occur on route and provide a fast effective solution to limit down time and to make sure all packages are delivered according to standards
- I work with Amazon to resolve customer delivery escalations, or route issues using Amazon Chime (business communication service software & app)
- I close the day by making sure all packages are delivered and drivers return to the off-site safely
- I provide an end of day written report about the work day to upper management to record any issues with routes, vehicle performance and employees
- I am responsible for new employee training, fleet management and leading daily stand-up meetings.
Delivery Associate
Last Mile National City - Amazon Delivery Service Partner
San Diego, CA
01.2019 - 01.2020
- Responsible for picking-up and delivering Amazon orders, load and unload packages from company vehicles, scan and organize packages and review itinerary, use navigation GPS system to complete deliveries at a fast efficient pace, following all California driving regulations and company safety standards
- Communicate clearly with the dispatcher if any issues or barriers occur during the work day to ensure all packages are delivered, navigate Amazon Flex App correctly so all deliveries are in compliance with Amazon standards, complete route on time, return to off-site safety, and complete pre and post vehicle inspection report.
Outside Sales Representative-San Diego/Inland Empire
The Lighthouse Inc.
Santa Fe Springs, CA
01.2014 - 01.2019
- Following a promotion, my duties expanded to outside sales in the San Diego and Inland Empire area
- My responsibilities included meeting monthly sales goals, providing oral and written communication to customer leadership and highly technical subject matter experts, provided presentations and demos introducing new products, making recommendations that would better achieve customer product demands helping achieve their mission and goals, acquired new customer accounts, facilitated contract requirements, provided tailored customer service for government and private sector companies, and remained on the forefront of the newest industry products, trends and technology
- This position required me to effectively communicate throughout the supply chain from manufacturer, to warehouse, to customers in order to provide the timely and accurate distribution of products
- To fulfill the demands of this position I continuously traveled in a company assigned vehicle and proved my ability to work independently and problem solve with limited oversight from upper management on a daily basis.
Warehouse Supervisor-Shipping/Receiving & Inventory Management
The Lighthouse Inc.
Santa Fe Springs, CA
01.2009 - 01.2014
- After being promoted to warehouse supervisor I was responsible for managing the shipping and receiving area and personnel which included monitoring the loading and unloading of materials, inspection of products, and accuracy checks in packing slips, purchase orders, invoices, and all relevant aspects of warehousing
- I was recognized as the technical expert for all areas of integrated product support ensuring all aspects related to inventory management, including directing the organization and storage of products, ensuring adequate amounts of stock, accurately updating and reconciling the inventory management system, and analyzing supply and demand trends to forecast inventory needs in order to meet customer demands
- All this while following safety procedures and ensuring an organized and effective work environment within the warehouse and its personnel
- I was responsible for resolving logistics and resource problems with staff, vendors, and government and private industry customers
- I possess supervisory and leadership skills that I used to resolve personnel and human resource issues
- I routinely met with upper management providing oral and written status reports on stock levels and suggested ways to optimize inventory control procedures.
Counter Sales/Customer Service
The Lighthouse Inc.
Santa Fe Springs, CA
01.2003 - 01.2009
- A promotion to counter sales made me responsible for all aspects of customer service which included, interacting with customers and identifying their needs, parts and material ordering, communicating effectively both orally and in writing, invoicing, cashier transactions, rectifying any customer issues or discrepancies that arised, and continue to aid in the delivery and shipping of merchandise
- I was responsible for administrative duties which consisted in opening and closing the warehouse, balancing end of day totals with corporate, training new employees and using electronic databases to control inventory, input and track customer orders, and purchase special order merchandise.
Warehouse Associate/Driver
The Lighthouse Inc.
Santa Fe Springs, CA
01.1996 - 01.2003
- I started my tenure with the company as a warehouse associate and driver; my responsibilities consisted of processing orders accurately and efficiently, pulling parts, packing boxes up to standard, placing UPS shipping labels, and depositing orders in the corresponding area for shipment, will-call, or delivery
- I performed warehouse work which required long durations on my feet, heavy lifting, and operating a pallet jack
- I maintained inventory by processing stock orders, verifying part numbers and quantities, inputting data into software, and storing products in the correct section
- All this while maintaining a clean and organized work environment, and making it a priority to adhere to all warehouse compliance procedures, rules, and safety regulations
- My responsibilities grew to include making deliveries throughout San Diego County using the company's vehicle.
Education
BSIT: Network & Telecommunication -
University of Phoenix
01.2015
Skills
- Bilingual: English - Spanish (Intermediate level)
- Software: Microsoft Office, Google Workspace, Macola, Sling, Amazon Cortex
- Proficient using office equipment
- Metric Analysis and Data Management
- Excellent Communication Skills with Focus in Customer Service
- Excellent Time Management and Organizational Skills
- Ability to Lead and Train Personnel
- Ability to Multitask and Prioritize
- Database Management
- Data Entry
- Service Coordination
- Dispatch Coordination
- Schedule Management
- Customer Relations
- Driver communication
- Work Order Management
- Route Navigation
- Critical thinker
- Stress Tolerance
- Verifying coverage
- Improving operations
- Delivery procedures
- Adjusting routes
References
- Chris Bernard, Last Mile National City, CEO/Owner, 1-760-846-1648, cbernard@lastmilenc.com
- Debbie Wiener, Last Mile National City, Owner, 1-619-507-9721, dwiener@lastmilenc.com
- Kim Sumich Lisica, The Lighthouse Inc., CEO/Owner, 1-310-283-9173, kimberlylisica@gmail.com
- Fernando Zuniga, Additive Manufacturing Program, Sr. Chief Logistian, 1-301-247-2194, fernando.a.zuniga.civ@us.navy.mil
- Natalia Blake Carrasco, Sweetwater Authority, Chemist, 1-619-396-3124, nblakec@gmail.com
Timeline
Dispatcher/Driver Support
Last Mile National City - Amazon Delivery Service Partner
01.2020 - Current
Delivery Associate
Last Mile National City - Amazon Delivery Service Partner
01.2019 - 01.2020
Outside Sales Representative-San Diego/Inland Empire
The Lighthouse Inc.
01.2014 - 01.2019
Warehouse Supervisor-Shipping/Receiving & Inventory Management
The Lighthouse Inc.
01.2009 - 01.2014
Counter Sales/Customer Service
The Lighthouse Inc.
01.2003 - 01.2009
Warehouse Associate/Driver
The Lighthouse Inc.
01.1996 - 01.2003
BSIT: Network & Telecommunication -
University of Phoenix
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