Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Juan Carlos Flores

Moreno Valley,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager of Operations

Kalveras Moreno Valley
03.2022 - 12.2023
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.

General Manager

La Huasteca Restaurant
01.2013 - 12.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

GED -

Long Beach City College
Long Beach, CA
03.1988

Bachelor of Arts - Hospitality Administration And Management

Guadalajara Lamar
Guadalajara Jal Maexico
04.1986

Skills

  • Customer Retention
  • Schedule Management
  • Loss Prevention
  • Business Administration
  • Branding
  • Advertising and Marketing
  • Vendor Sourcing
  • P&L Management
  • Process Automation

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.

Certification

  • Human resources Training - on 1999
  • Health department trainer , Johnny Rebs - 2001

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

General Manager of Operations

Kalveras Moreno Valley
03.2022 - 12.2023

General Manager

La Huasteca Restaurant
01.2013 - 12.2021

GED -

Long Beach City College

Bachelor of Arts - Hospitality Administration And Management

Guadalajara Lamar

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Juan Carlos Flores