Juan Carlos Garcia
West Palm Beach,FL
Summary
Experienced software quality assurance tester with several years of dealing with testing and support in both desktop and web-based environments. Analyzed pre- and post-development applications to isolate and resolve performance errors through cooperation with development and technical support teams. Dedicated to superior debugging services through exceptional communication, prompt and precise diagnosis and effective solutions.
Overview
11
11
years of professional experience
Work History
Software Quality Assurance Engineer
Jv Glass And Mirror
West Palm Beach, Florida
10.2022 - Current
- Conducted manual and automated tests to ensure product quality standards were met.
- Reported and tracked defects in bug tracking systems such as JIRA.
- Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
- Collaborated with developers, system installers, and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
- Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
- Participated in peer review sessions with other QA engineers to identify areas of improvement.
Sales Representative Manager
Todo en Ksa
West Palm Beach, FL
09.2022 - Current
- Identified potential customers and developed relationships with them.
- Created and maintained customer databases to track account activities.
- Analyzed sales data to identify opportunities for improvement in processes and procedures.
- Prepared monthly reports that tracked sales performance versus budget expectations.
- Resolved conflicts between customers and company representatives.
Network Administrator
Escuela de Artes "Alfonso Perez Isaac"
Matanzas, Matanzas
08.2018 - 08.2022
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Maintained inventory records of all hardware components used in the network environment.
- Installed and supported hardware and software for desktops, servers, and printers.
- Monitored system upgrades, patches and new configurations.
- Uploaded, configured, and managed antivirus detection software and email applications.
- Created accounts and configured hardware to support onboarding process for new hires.
- Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Designed, configured and tested computer hardware and operating system software.
- Configured, monitored and maintained email applications or virus protection software.
- Promoted continuous improvement for IT governance processes.
Technical Support Manager
Copextel
Matanzas, Matanzas, Cuba
08.2013 - 06.2018
- Provided technical support to customers and managed the team of engineers responsible for resolving customer issues.
- Maintained system documentation and tracked hardware and software inventory.
- Monitored network performance, identified areas for improvement, and took corrective action as needed.
- Worked closely with other departments such as sales, marketing, engineering, finance, IT., to improve customer experience.
- Collaborated with vendors in order to resolve complex technical problems quickly and efficiently.
- Managed backup, user account and helpdesk systems.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Installed new components or replaced defective parts to restore functionality.
Education
GED -
Politecnico Carlos Marx
Matanzas04-2010
Bachelor of Computer Science - Computer Science
University of Informatics Sciences
Havana, CubaSkills
QA
- SQL knowledge
- Test case management
- Manual Testing
- Software Compatibility Testing
- Agile Software Development
- Performance Testing
- Windows Server
- Test Documentation
- Hardware Installation
- Debian
- Remote Support
- Data Recovery
- Software configuration
- Technical Support
- Hardware Configuration
- Help Desk Support
- Microsoft Office
- Active Directory
- Proxmox
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Software Quality Assurance Engineer
Jv Glass And Mirror
10.2022 - Current
Sales Representative Manager
Todo en Ksa
09.2022 - Current
Network Administrator
Escuela de Artes "Alfonso Perez Isaac"
08.2018 - 08.2022
Technical Support Manager
Copextel
08.2013 - 06.2018
GED -
Politecnico Carlos Marx
Bachelor of Computer Science - Computer Science
University of Informatics Sciences
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