Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Juan Carlos Gaytan

Edmond,OK

Summary

Results-oriented Construction executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.

Overview

17
17
years of professional experience

Work History

President

Gaytan Contracting
09.2018 - Current
  • Led comprehensive remodeling services for new residential and commercial projects.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Hired and managed subcontractors to maximize productivity while training staff on best practices and protocols.


Construction Superintendent

TPC Construction
06.2022 - 03.2023
  • Supervised ground-up construction projects & TI (tenant improvement) buildouts for dental & pediatric clients.
  • Coordinated field crews to maximize quality and work efficiency.
  • Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.

VP Sales and Marketing

Castle Alert
10.2016 - 02.2018
  • Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
  • Optimized client interactions leading to increased customer loyalty and business revenue growth.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.


Customer Experience Manager

Conexa
12.2015 - 12.2017
  • Created innovative strategies that enhanced end-to-end customer experiences keeping clients connected effectively.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.

HR Assistant

Santiago's McDonald's
10.2011 - 07.2015
  • Managed multiple roles including Customer Relations, Hiring, Payroll processing demonstrating strong multitasking abilities.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.

Brand Spokesperson

Media Star Promotions
01.2008 - 10.2011
  • Served as Brand Liaison coordinating special events logistics promoting brand visibility.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Key Account Representative

The Integer Group
11.2007 - 11.2008
  • Served as Brand Liaison coordinating special events logistics promoting brand visibility.
  • Supported new business development efforts by leveraging existing relationships within our key account base for referrals.
  • Implemented effective account management strategies that streamlined processes and improved efficiency across the team.
  • Developed customized sales presentations tailored to the unique needs of each client, resulting in increased sales.

Education

Bachelor of Arts - Public Relations

Oklahoma City University
Oklahoma City
05.2007

Graduate -

South East High School
05.2003

Skills

  • Project Management
  • Customer Service
  • Marketing Strategy
  • Sales Management
  • Construction Supervision
  • HR Operations
  • Leadership Team Building
  • Strategic Planning

Accomplishments

  • Clara Luper Scholarship Recipient at Oklahoma City University
  • Men's JV Basketball team member at Oklahoma City University
  • Visual Arts participant and Basketball Team player at South East High School

Timeline

Construction Superintendent

TPC Construction
06.2022 - 03.2023

President

Gaytan Contracting
09.2018 - Current

VP Sales and Marketing

Castle Alert
10.2016 - 02.2018

Customer Experience Manager

Conexa
12.2015 - 12.2017

HR Assistant

Santiago's McDonald's
10.2011 - 07.2015

Brand Spokesperson

Media Star Promotions
01.2008 - 10.2011

Key Account Representative

The Integer Group
11.2007 - 11.2008

Bachelor of Arts - Public Relations

Oklahoma City University

Graduate -

South East High School

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Juan Carlos Gaytan