Juan Carlos Gomez
Cornelius,NC
Summary
Customer-oriented General Manager with over 12 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
Business Operations Consultant
Mi Tierra Restaurant
Charlotte, NC
05.2024 - 07.2024
- Managed vendor relationships by negotiating terms of service or pricing agreements when necessary.
- Coached leadership teams on effective decision-making techniques, problem solving skills, team building activities across all stores.
- Designed streamlined systems for gathering customer feedback, tracking customer satisfaction, and improving customer service levels.
- Implemented changes in accordance with approved plans while ensuring compliance with applicable regulations across all stores.
- Performed gap analyses to determine areas where additional resources are needed or where current resources can be better utilized.
- Analyzed financial data, identified trends and recommended strategies to optimize business operations.
- Monitored KPIs regularly in order to measure progress towards goals.
- Assisted in developing content for websites, blogs, and social media platforms.
- Participated in brainstorming sessions to generate ideas for new products or services.
- Developed and implemented marketing strategies to increase customer base and revenue.
General Manager
Havana Central
Garden City, NY
01.2016 - 03.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Prepared detailed reports on the performance of various business units based on their P&L statements and direct weekly meetings with VP and owner.
- Managed two of the three establishments owned by Havana Central.
- Provided training and development to General Manager, Managers, Supervisors and Staff at Havana Central (Menlo Park) in order to improve sales and costumer services satisfaction while managing the LI Location.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Prepared detailed reports outlining operational results on a regular basis.
- Worked with Owner and VP to develop operational goals aligned with business strategies.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed financial statements to identify areas of improvement and suggest corrective measures.
Credit Consultant Part Time
Credit Repair Boss
Uniondale, NY
03.2017 - 05.2018
- Conducted credit analysis and calculated debt-to-income ratios to determine eligibility for loan applications.
- Provided financial education services to help clients understand the importance of good credit management practices.
- Assisted customers in understanding their credit reports, including identifying errors or inaccuracies.
- Analyzed credit data from major bureaus to identify discrepancies or patterns of delinquency.
- Advocated on behalf of customers in disputes with creditors regarding incorrect billing amounts or erroneous entries on their credit reports.
- Developed credit repair strategies to improve customer's credit scores and financial standing.
Manager
Havana Central
Garden City, NY
01.2013 - 01.2016
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Performed regular cycle counts to maintain accuracy of inventory records.
Supervisor
Havana Central
Garden City, NY
06.2007 - 12.2012
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Executed daily opening and closing procedures.
- Prepared bank deposits with accompanying paperwork.
Education
Food Handler Certification - Food Safety Knowledge
Serv Safe Food Handler
Online01-2024
Associate of Applied Science - Food Service Administration, Business Management
Nassau Community College
Garden City, NY05.2016
Skills
- Expense Control
- Business Development
- P&L Management
- Financial Administration
- Business Administration
- Sales
- Quality Management
- Customer Relationship Management
- Service Quality Improvement
- Loss Prevention
- Staff Supervision
- Training and Coaching
- Data Review
- Budget Forecasts
- Vendor Relationships
- Bilingual
- Customer Experiences
- Interpersonal Skills
- Administrative Skills
- Inventory Control
- Staff Development
- Schedule oversight
- Microsoft Office and Outlook proficiency
- Aloha System and Open Table
- Proficient in Recy
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Voted 4 years in a Row as a the Best Cuban Restaurant in Long Island by "Bethpage Best of LI" - (bestoflongisland.com). Received this recognition from 2021 to 2024.
- Featured in Newsday and Long Island News Papers.
References
References available upon request.
Timeline
Business Operations Consultant
Mi Tierra Restaurant
05.2024 - 07.2024
Credit Consultant Part Time
Credit Repair Boss
03.2017 - 05.2018
General Manager
Havana Central
01.2016 - 03.2024
Manager
Havana Central
01.2013 - 01.2016
Supervisor
Havana Central
06.2007 - 12.2012
Food Handler Certification - Food Safety Knowledge
Serv Safe Food Handler
Associate of Applied Science - Food Service Administration, Business Management
Nassau Community College
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