JUAN CARLOS GONZALEZ

To locate persons with financial obligations for the collection of debts owed to the County of San Diego (Victim Restitution, Court Fines, Public Assistance Fraud, Department of Land Use Code Violations, Health & Human Services over payments/over issuance, and to perform related work as assigned. Incumbents obtain and analyze financial information; negotiate payment agreements; enforce collections through written correspondence, telephone, and personal interviews; and determine the feasibility of pursuing litigation. Incumbents perform progressively more difficult collection activities and make more independent decisions that involve interpretation of pertinent laws, policies, and procedures, and conduct the renegotiation of payment agreements. This class differs from the next higher class, Senior Revenue and Recovery Officer in that the latter is a first-line supervisor and team lead, responsible for the activities of a unit & provide high quality customer service.

• Assessed debtors'' financial situations and crafted customized payment plans, enhancing the likelihood of successful repayments.
• Multitasked effectively between numerous cases simultaneously as well as maintained high levels of organization throughout my workday.
• Kept abreast of industry trends and regulatory changes, adapting tactics accordingly to maintain compliance with applicable laws and regulations.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• handle cash register,clean store,inventory on product,stocker
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Facilitated positive shopping experience, greeted customers warmly upon entry.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Reduced product damage with improved packaging methods and training staff on proper handling techniques.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Collector, work with customers to collect their outstanding debts to an organization. Duties included organizing and keeping track of customer’s outstanding debt accounts, contacting debtors to learn more about their payment status and negotiating payments and payment plans with customers.

• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Streamlined debt collection processes for increased efficiency in the workplace.
• Trained new team members on scripts, company services, and collection strategies.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Worked with customer to create debt repayment plan based on current financial condition.
• Established relationships with customers to encourage payment of delinquent accounts.