Juan Carlos Hernandez
Little Rock,AR
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
14
14
years of professional experience
Work History
Waitor
Senor Tequilas Mexican Restaurant
06.2008 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Skills
- Customer Service
- Order Management
- Order Accuracy
- Menu Recommendations
- Food safety understanding
- High-volume dining
- Dining area maintenance
- Order Taking
- Accurate money handling
- Food Running
- Sales expertise
- Payment Processing
- Tableside Service
- Seating arrangements
- Bill computation
- Point of sale operation
- Cash Handling
- Greeting guests
- Team Player
- Reliability
Timeline
Waitor
Senor Tequilas Mexican Restaurant
06.2008 - 08.2022
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