Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Carlos Infante Rojas

Milwaukee,WI

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Overview

4
4
years of professional experience

Work History

IT Specialist

home
Milwaukee, WI
01.2022 - 08.2025
  • Set up local area networks and wide area networks.
  • Developed documentation related to IT policies, processes, standards.
  • Developed scripts to automate routine tasks and reduce manual effort.
  • Created user accounts, set up permissions, and monitored system security.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.

Cleaner

Home Depot
Milwaukee, WI
04.2021 - 06.2024
  • Emptied trash cans and replaced liners as needed.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Responded promptly to all customer complaints regarding cleanliness issues.

Education

High School Diploma -

South Division High School
Milwaukee, WI
05-2020

Skills

  • Housekeeping
  • Quality Assurance
  • Chemical Handling
  • Floor waxing
  • Health and Safety Regulations
  • Supply Inventory Management
  • Customer Service
  • Health and safety compliance
  • System Upgrades
  • Software Installation
  • Computer configurations
  • Remote Support
  • Device configuration
  • Software Applications
  • Software Updates
  • Hardware Installation
  • Help Desk Support
  • Technical Support
  • Computer Troubleshooting
  • Installation Management
  • Hardware and software installation
  • Installation and Repair
  • Hardware Configuration
  • Issue diagnosis and resolution
  • System Backup
  • Valid Driver's License
  • Help desk assistance

Languages

English
Professional
Spanish
Full Professional

Timeline

IT Specialist

home
01.2022 - 08.2025

Cleaner

Home Depot
04.2021 - 06.2024

High School Diploma -

South Division High School
Juan Carlos Infante Rojas