Juan Carlos Leyva
Apple Valley,CA
Summary
Results-driven Multi-Unit Asset Protection Manager with over 20 years of experience in loss prevention, safety management, and fraud mitigation. Demonstrated success in leading and supporting safety awareness, compliance, and profitability across multiple stores. Expertise in developing and implementing strategies to enhance safety and shrink performance. Strong analytical skills utilized to analyze data, conduct investigations, and foster positive relationships with law enforcement and insurance carriers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Asset Protection & Safety Manager
Lowe’s Companies, Inc.
Long Beach, CA
02.2024 - Current
- Supporting Store Operations: Ensure associates deliver friendly, professional, and timely service to customers
- Monitor and analyze receiving, shipping, and selling patterns to identify and address potential issues
- Championing Initiatives: Lead and implement programs and processes to enhance safety, reduce shrinkage, and improve security outcomes
- Oversee the implementation of safety and hazmat initiatives, leading to significant improvements in store safety and compliance
- Program Oversight and Coordination: Manage and coordinate asset protection and safety programs, effectively minimizing loss and maintaining a secure shopping environment
- Address and respond to criminal activities and potential violent altercations to protect customers and staff
- Associate Training and Coaching: Train, coach, and mentor associates on best practices for asset protection and safety
- Conduct performance management and provide recognition to foster a culture of accountability and safety
- Inventory and Shrink Management: Oversee inventory levels, implementing strategies to reduce shrinkage and address shortages
- Analyze data to identify trends related to shrinkage and theft, implementing corrective measures
- Safety and Compliance: Maintain expertise in safety reports, guidelines, and regulations to ensure compliance
- Implement safety and hazmat initiatives, achieving improved safety outcomes and reduced incidents
- Incident Management: Respond to and manage incidents, including security breaches and safety violations, ensuring effective and professional resolution.
Multi-Unit Asset Protection Manager
The Home Depot
Los Angeles Metro Area
09.2003 - 12.2023
- Led asset protection, safety awareness, and compliance initiatives across 9 stores with annual sales volumes ranging from $70M to $175M
- Managed Workers’ Compensation and General Liability claims for over 2,800 associates, ensuring effective follow-up and resolution
- Developed and executed safety programs, reviewed store performance, and created action plans to drive improvements
- Identified theft and fraud trends, implemented district-wide programs, and conducted internal investigations
- Partnered with Liberty Mutual on claim disputes and managed P&L budgets focusing on shrink and profitability
- Analyzed data to identify trends, made recommendations for process improvements, and supported operational issue resolution
- Provided training and coaching to associates on safety, shrink, and operational performance
- Prepared detailed reports using Excel and PowerPoint and appeared in court as needed.
Loss Prevention Supervisor
Robinsons May Dept Stores
Redondo Beach, CA
02.1999 - 09.2003
- Drove asset protection efforts through team interactions and recognition programs, leading to the lowest shrink numbers in the district
- Managed daily operations of a $90M store with 12 Executive Team Leaders, 13 Team Leaders, and 280 hourly employees
- Increased profit margin by 5% annually for two years and achieved shortage goals through effective financial report analysis and payroll management
- Implemented new company initiatives and improved team performance by fostering a culture of internal promotions and collaboration
- Developed partnerships with local law enforcement and investigation teams to address theft and fraud issues.
Education
Diploma -
Belmont High School
Los Angeles, CA06.1996
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- CCTV systems and EAS systems
- Wicklander Zulawski Training - Investigations and Interview Techniques
- Strong verbal and written communication skills
- Effective presentation abilities and incident management
- Excellent at building relationships and dealing with diverse individuals
- Expertise in analyzing business documents (P&L, exception reports)
- Skilled in data analysis, trend identification, and problem-solving
Accomplishments
Have successfully made safety and shrink in all my 9 stores. Have been selected Top Manager 4 Years straight
Certification
- LPC
- LPQ Certification
Affiliations
LAORCA Board Member
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Asset Protection & Safety Manager
Lowe’s Companies, Inc.
02.2024 - Current
Multi-Unit Asset Protection Manager
The Home Depot
09.2003 - 12.2023
Loss Prevention Supervisor
Robinsons May Dept Stores
02.1999 - 09.2003
Diploma -
Belmont High School
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