Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Carlos Lopez

SAN TAN VALLEY,AZ

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction through expert inventory management and exemplary customer service. Bilingual and adept at problem-solving, I excel in fast-paced environments, significantly improving profitability and team performance. Skilled in operations management and driven by a strong work ethic, I consistently deliver results exceeding expectations.

Overview

5
5
years of professional experience

Work History

General Manager

Burger King
01.2022 - Current
  • Managed all aspects of daily operations, including managing labor, inventory control, and speed of service.
  • Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
  • Executed operational strategies and effectively built customer and employee loyalty.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.

Lumber Associate

Home Depot
10.2021 - 03.2022
  • Expedited material loading for customers, utilizing hand trucks or power equipment as necessary while maintaining safety standards.
  • Assisted in the successful completion of projects, cutting materials to specific dimensions as requested.
  • Delivered exceptional customer service, addressing inquiries regarding product specifications and applications.
  • Increased sales revenue through the effective recommendation of appropriate products to customers.
  • Helped maintain proper stock rotation practices by identifying slow-moving items for clearance promotions or markdowns.
  • Provided guidance to less experienced associates, fostering a positive learning environment within the team dynamic.
  • Enhanced lumber department efficiency by organizing and maintaining inventory levels.
  • Reduced customer wait times for assistance by providing prompt and knowledgeable service.

Assembly Line Production Worker

ATI Window
08.2020 - 09.2021
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.

Chief Maintenance Engineer

Holiday Inn Express Hotel
05.2019 - 10.2020
  • Enhanced guest satisfaction by promptly addressing and resolving maintenance-related complaints.
  • Communicated with front desk staff and maintenance team, ensuring that guests'' concerns were addressed quickly and efficiently.
  • Created detailed reports on maintenance activities, allowing management to make informed decisions regarding resource allocation and capital improvement planning.
  • Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
  • Coordinated with other departments to minimize disruption during scheduled maintenance activities or emergency repairs.
  • Conducted regular safety audits, ensuring compliance with local building codes and regulations..
  • Participated in hiring processes for new maintenance staff members, interviewing candidates, evaluating skills fitment before making recommendations for hire.
  • Supervised a team of maintenance technicians, providing training and guidance to improve their skills and performance.
  • Performed preventive maintenance and repairs on various types of equipment.

Education

High School Diploma -

Tempe High School
Tempe, AZ

Skills

  • Bilingual
  • Eager to learn
  • Problem-solving abilities
  • Operations Management
  • Efficient multi-tasker
  • Inventory Management
  • Cost Control
  • Customer Service
  • Work Ethic and Integrity
  • Computer Skills

Languages

English
Spanish

Timeline

General Manager

Burger King
01.2022 - Current

Lumber Associate

Home Depot
10.2021 - 03.2022

Assembly Line Production Worker

ATI Window
08.2020 - 09.2021

Chief Maintenance Engineer

Holiday Inn Express Hotel
05.2019 - 10.2020

High School Diploma -

Tempe High School

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Juan Carlos Lopez