Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Juan Carlos Martinez

Riverside,CA

Summary

Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

27
27
years of professional experience

Work History

General Manager of Food Service

TGI Fridays
05.2021 - Current
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.

General Manager

Briad Restaurant Group
08.2001 - 05.2021
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Aided Director of operations in weekly financial tasks and report summaries to be submitted for financial reviews.
  • Supervise and oversee region while District Manager was unavailable.

Food Expeditor

BJ's Restaurant & Brewhouse
05.2003 - 11.2004
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
  • Improved order accuracy with thorough review of each dish before serving to customers.
  • Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
  • Maintained a clean and organized workspace, adhering to health and safety regulations at all times.
  • Assisted in the reduction of food waste by closely monitoring portion sizes and communicating with kitchen staff.
  • Contributed to a positive work environment, collaborating effectively with team members across different roles.
  • Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
  • Supported overall restaurant success by stepping in to assist other team members during peak service hours.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.

Customer Service Representative

Banco Bital
03.1997 - 11.1998
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

No Degree - English-as-a-Second-Language Education

Riverside City College
Riverside, CA

High School Diploma -

Corona Norco Adult School
Corona
05.2013

Computer Programming - Accounting And Computer Science

INCOTEC
Jalisco MX
05.1996

Skills

  • Schedule Management
  • Program Administration
  • Business Administration
  • Loss Prevention
  • Advertising and Marketing
  • Workflow Planning
  • Expense Control
  • P&L Management
  • Staff Supervision
  • Consistently Meet Goals
  • Training and Coaching
  • Performance Evaluations
  • Bilingual
  • Cost Analysis and Savings
  • Labor Cost Controls

Accomplishments

    Received and award for General Manager of the year in 2015 with TGI Fridays.

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

General Manager of Food Service

TGI Fridays
05.2021 - Current

Food Expeditor

BJ's Restaurant & Brewhouse
05.2003 - 11.2004

General Manager

Briad Restaurant Group
08.2001 - 05.2021

Customer Service Representative

Banco Bital
03.1997 - 11.1998

No Degree - English-as-a-Second-Language Education

Riverside City College

High School Diploma -

Corona Norco Adult School

Computer Programming - Accounting And Computer Science

INCOTEC

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Juan Carlos Martinez