Juan Carlos Melendez
Harrisburg,PA
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
HR- Talent Acquisition Specialist
West Shore Home
05.2024 - Current
- Collaborate with your team lead and the Regional Recruiting Manager in developing a recruiting plan tailored to your specific region(s)
- Screen resumes, conduct phone screens and coordinate in-person interviews between candidates and managers
- Create and deliver offer letters to selected candidates, manage candidates on ATS system and update HRIS system
- Connect with hiring managers to solicit feedback and adjust your strategy based on needs and expectations.
HM(Hospitality Manager)
Sheetz
09.2023 - 05.2024
- Provide outstanding performance by delegating staff with tasks and holding staff accountable for meeting and exceeding operational and customer service standards
- Mentor and coach staff to develop skills and create happy customer interactions and communicate with the GM (General Manager) based off their performance
- Develop a positive work environment and demonstrate ethical role model standards
- Full knowledge of providing a safe environment by following regulatory and compliance standards
- Provide the ability to step in where necessary and have staff tasks completed
- Assist store manager meetings by pulling reports and relay information to the team staff to increase performance and standards
- I have knowledge of, and skill in applying a wide variety of strategies, principles, and practices commonly used in the recruitment and placement process
- I have performed job analysis on variety of complex positions using research, interview, observation, and analytical techniques to gather, document, and examine information to develop qualifying factors
- Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste
- Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are always being met
- Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of the store
- Track and manage ATS & HRIS system to manage new and current employees
- Assist with payroll by tracking hours worked for employees, calculating pay, and distributing payments via direct deposit or check.
Trainer/Auditor
Penn Billing
09.2022 - 09.2023
- Performs as the instructor for all new onboarding staff & assists with onboarding paperwork, screening procedures and background checks
- Instructs new and current staff on how to use company systems and client systems to a high standard, training consists of learning and understanding medical billing and insurance processes
- Full knowledge of and understanding of the training manual and demonstrates proper use to new staff while handling calls or working daily tasks
- Conduct weekly meetings with management to discover needs of all new staff by monitoring calls and provide feedback where needed
- Develop and prepare new & current training material with management
- Conduct audits on each CSR & report progress of all staff to management on a regular basis
- Part of the training and development team, contribute and present new training materials or training opportunities to existing staff to a high standard
- Functions as professional development team, update and professionally train management staff.
Material Handler
Defense Logistics Agency
12.2021 - 09.2022
- Receives, stores, and assembles for issue, shipment, and distribution, a wide variety of materials using mechanized, automated, and manual material moving equipment
- Receives, unloads, and processes incoming shipments
- Checks accompanying documentation against container or packing labels
- Follows established procedures in reporting over, short, misdirected, or damaged materials
- Assembles items for shipment in the loading area according to information provided on the shipping requests and checks the condition of shipping containers prior to loading
- Ensures shipments are properly loaded onto the right conveyances
- Operates one or more types of material handling equipment such as standard type forklift with a lifting capacity of up to 15,000 pounds, warehouse tractor, stock selector, or general-purpose vehicle.
Billing Account Executive II/Floor Support Agent
Comcast
01.2015 - 12.2021
- Assist agents with questions regarding Comcast billing policies and procedures
- Assist agents with change of service and explain how to perform job functions
- Interact with customers via telephone to assist with a variety of customer inquiries and billing issues
- Explain billing cycles, processes, and prorates effectively to ensure that customers understand their statements
- Correct discrepancies on billing statements, and research customer billing situations as necessary
- Prepare work orders, process payments information, and attempt to collect delinquent account balances
- Troubleshoot and aid customers with legacy video equipment
- I have product consultant by articulating product features and benefits and making recommendations based on the customer needs and interest
- Identify buying signals and asking for the sale and reselling current value to the customers.
Education
Bachelor of Science - Human Resources Management
Capella University
225 South 6th St, Minneapolis, MN 5540206.2024
Diploma -
Harrisburg High School
06.2011
Skills
- Data-driven decision-making
- Training and mentoring
- Employee Relations
- Candidate Sourcing
- Global recruitment
- Human Resources Management Systems
- Project Management
- Analytical and Critical Thinking
References
- Hector Cabrera 717-580-4501
- Jessica Spear, 717-303-6187
- Daryle Gavilick, 717-712-8112
Timeline
HR- Talent Acquisition Specialist
West Shore Home
05.2024 - Current
HM(Hospitality Manager)
Sheetz
09.2023 - 05.2024
Trainer/Auditor
Penn Billing
09.2022 - 09.2023
Material Handler
Defense Logistics Agency
12.2021 - 09.2022
Billing Account Executive II/Floor Support Agent
Comcast
01.2015 - 12.2021
Bachelor of Science - Human Resources Management
Capella University
Diploma -
Harrisburg High School
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