Juan Carlos Orozco
Everett,MA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Well versed in all aspects of mail processing from collection, processing, transportation and delivery. Familiar with warehouse and loading dock operations while working safely with the use of Fork lifts , pallet jacks both manual and motorized.
Overview
35
35
years of professional experience
Work History
Manager Customer Services Operations
USPS
01.1994 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager Customer Services
USPS
04.2007 - 12.2022
City Letter Carrier
USPS
01.1994 - 06.2007
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Delivered packages and mail to business and people in local area.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Handled mail and packages with care to prevent damage during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Supervisor Customer Service
USPS
06.1997 - 04.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Deliver Driver/Warehouse Dock Worker
Kayem Foods
05.1989 - 01.1994
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
High School Diploma -
East Boston High School
East Boston, MA05.1982
Skills
Graduated from the Postal Services first Associate Supervisor Program, a twelve week intense management training program in the Greater Boston District
I am graduate of ALP, Advanced Leadership Program which is national program for high level managers
Timeline
Manager Customer Services
USPS
04.2007 - 12.2022
Supervisor Customer Service
USPS
06.1997 - 04.2007
Manager Customer Services Operations
USPS
01.1994 - 01.2024
City Letter Carrier
USPS
01.1994 - 06.2007
Deliver Driver/Warehouse Dock Worker
Kayem Foods
05.1989 - 01.1994
High School Diploma -
East Boston High School