JUAN CARLOS ORTIZ
Fortine,TX
Summary
Professional Driver offering over 3 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Overview
9
9
years of professional experience
Work History
Driver
Spark/ Amazon / lyft
Fort Worth, TX
07.2021 - Current
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Delivered goods and services to customers on time and in excellent condition.
- Picked up clients from specific locations to transport and drop off at destinations.
Customer Service Representative
Inter Rapidisimo
Bogota - Colombia
01.2020 - 06.2021
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries and provided accurate information regarding products and services.
- Improved customer service wait times to mitigate complaints.
- Led on- and off-site customer support teams across multiple time zones.
- Took special orders in person and over telephone, generating additional revenue every month.
Assistant Manager
Delicias del rancho Restaurant
Bogota, Colombia
03.2018 - 12.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining and serving areas for cleanliness and proper setup.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Administrative Assistant
S.P.A Repuestos
Barquisimeto - Venezuela
01.2015 - 12.2017
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized both physical and digital files and updated reports to coordinate project materials.
Education
International Chef - Cooking International Food
ZI TERESA INTERNATIONAL
Barquisimeto - Venezuela07-2016
Tec. Agriculture Managent -
I.U.T.I.R.L.A
Barquisimeto - Venezuela07-2015
High School Diploma -
Colegio 24 De Junio 1821
Barquisimeto - Venezuela07-2006
Skills
- Appointment Scheduling
- Punctual and Reliable
- Time Management
- Customer Service
- Relationship Building
- Safety Management
- Navigational Systems and GPS
- Inclement Weather Driving
- Clean Driving Record
- Business Management
- Shipping and Packaging
- Processes and Procedures
- Driving and Transportation
- Spanish Fluency
Languages
Spanish
Professional
Timeline
Driver
Spark/ Amazon / lyft
07.2021 - Current
Customer Service Representative
Inter Rapidisimo
01.2020 - 06.2021
Assistant Manager
Delicias del rancho Restaurant
03.2018 - 12.2019
Administrative Assistant
S.P.A Repuestos
01.2015 - 12.2017
International Chef - Cooking International Food
ZI TERESA INTERNATIONAL
Tec. Agriculture Managent -
I.U.T.I.R.L.A
High School Diploma -
Colegio 24 De Junio 1821
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