JuanCarlos Pacheco
Portland,OR
Summary
Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management. While also being a results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
9
9
years of professional experience
Work History
Back of House Supervisor
Adidas Employee Store
2022.09 - 2024.03
- Implemented cross-training initiatives, resulting in a more versatile workforce capable of handling various tasks as needed.
- Prioritized tasks and time to complete daily projects.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Coordinated a team in the morning to execute sales floor replenishment in footwear,apparel,and accessories departments for the #1 grocing Adidas store in the world.
- Maintained a clean and well organized Back of House with each department upholding individual standards set forth as expectations.
- Steady product flow in each department with a well organized plan set for a team to follow and execute.
- Proper back stocking maintenance for easy to find and easy to sell product.
- Strong communication with Offsite Warehouse team for best selling product replenishment items to be sent and keeping a level of units per item as a standard benchmark for incoming freights.
- Implementing software tools given for weekly print outs of best selling products in each department so see what sells best and getting those items ready for easy sell through.
- Weekly inventory checks with a average score of 99%
Offsite Warehouse Supervisor
Adidas Employee Store
2021.01 - 2022.09
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Sent product and merchandise aligning with store needs.
- Over saw proccesses and troubleshot errors in online shipping department for online orders.
- Worked together with a team to strategically organize boxes with product from FedEx shipments up to 1500 cartons and met deadlines to get product delivered to the store or online consumers.
- Kept footwear,apparel,and accessories departments organized with product set and ready to be shipped and delivered.
- Maintained high levels of accuracy in daily operations.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Senior Cashier
Adidas Employee Store
2019.05 - 2021.01
- Trained new team members in cash register operation and customer service
- Processed efficient and accurate cash, check, debit, and credit card payments using RFID system
- Helped customers find specific products, answering questions and offering advice
- Accurately handled over $600 of payments daily in cash and credit cards payments
- Drove sales and add-on purchases by promoting specific item options to customers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Learned roles of other departments to provide coverage and keep store operational
Sales Associate
H&M
2015.09 - 2018.05
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Processed orders through system and coordinated product deliveries
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
Education
High School Diploma -
Hillsboro High School
Hillsboro, ORSkills
- Leadership
- Customer service excellence
- Group facilitation
- Spanish translation
- Cash handling expertise
- Upselling strategies
- Store Policies Enforcement
- Customer Complaints Handling
- Multi-tasking skill
- Warehouse Operations
- Warehouse Organization
- Loading and unloading
- Warehouse Safety
- Shipping and receiving
- Staff Management
- Stock audits
- Inventory Replenishment
- Staff Training
- Inventory Control
- Sales strategy development
Languages
Spanish
Native or Bilingual
Timeline
Back of House Supervisor
Adidas Employee Store
2022.09 - 2024.03
Offsite Warehouse Supervisor
Adidas Employee Store
2021.01 - 2022.09
Senior Cashier
Adidas Employee Store
2019.05 - 2021.01
Sales Associate
H&M
2015.09 - 2018.05
High School Diploma -
Hillsboro High School
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