JUAN CARLOS POMPA LOZANO
SAN ANTONIO,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
MANAGER
Mi Familia Restaurant
San Antonio, TX
09.2019 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
Assistant Manager
BAR B CUTIE
San Antonio, TX
06.2017 - 09.2019
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Manager
Costa Pacifica
San Antonio, TX
03.2012 - 05.2017
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Doctor of Veterinary Medicine -
UNIVERSIDAD AUTONOMA DE NUEVO LEON
MONTERREY, MX11-1996
Skills
- Strategic Planning
- Performance Management
- Verbal and written communication
- Team Leadership
- Schedule Preparation
- Staff Management
- Cost Control
- Staff Training
- Positive Attitude
- Teamwork and Collaboration
Languages
English
Professional
Spanish
Professional
Timeline
MANAGER
Mi Familia Restaurant
09.2019 - Current
Assistant Manager
BAR B CUTIE
06.2017 - 09.2019
Assistant Manager
Costa Pacifica
03.2012 - 05.2017
Doctor of Veterinary Medicine -
UNIVERSIDAD AUTONOMA DE NUEVO LEON
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