Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Carlos Rios

Moreno Valley

Summary

Biology professional with a robust background in research and data analysis. Known for collaborative teamwork and adaptability in dynamic environments, consistently delivering reliable results. Skilled in laboratory techniques, data interpretation, and maintaining high standards of scientific integrity.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Laboratory Technician

Riverside Medical Clinic
08.2019 - Current
  • Performing venipunctures and heel sticks on patients in an outpatient laboratory setting.
  • Preparing urine, stool and blood specimens for transport.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Maintained necessary records and logbooks.
  • Aided physicians with proper specimen test information.
  • Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
  • Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
  • Collaborated with physicians to provide critical input on clinical decisions, based on test results.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Contributed to public health awareness by participating in community health screening programs.

Customer Service Representative

U-Haul Moving & Storage
04.2012 - 01.2022
  • Excellent customer service skills.
  • Train new employees to follow company procedures and regulations.
  • Conduct a monthly inventory and manage money before making nightly cash deposits.
  • Oversee all opening and closing procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.

Auto Parts Delivery Driver

Empire Collision
03.2021 - 11.2021
  • Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
  • Navigated high traffic areas safely while maintaining focus on efficient delivery times.
  • Handled cash transactions accurately, ensuring prompt payment for delivered items.
  • Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
  • Organized warehouse space for streamlined access to auto parts inventory.
  • Provided training support for new hires joining the Auto Parts Delivery Driver team.
  • Built strong relationships with customers through effective communication and timely deliveries.
  • Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
  • Troubleshot minor vehicle issues on the road, minimizing delays in reaching customers' destinations.
  • Reduced fuel costs by planning efficient routes and monitoring vehicle performance regularly.

Certified Phlebotomy Technician

Arther Medical Group
10.2016 - 10.2016
  • Comfortable in collecting blood draws, both capillary and through a venipuncture procedure, with young and elderly patients.
  • Excellent interpersonal communication skills with patients.
  • Comfortable in collecting blood draws, both capillary and through a venipuncture procedure, with young and elderly patients.
  • Familiar with confidentiality laws and patient privacy.
  • Kept inventory up to date and entered lab results into patient charts.
  • Properly disposed of hazardous waste.
  • Attended to all of the doctors’ needs and requirements.
  • Maintained a clean working environment throughout each shift.
  • Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.

Sales Associate

Diamond Wireless Verizon
08.2008 - 02.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided exceptional after-sales support by answering questions, troubleshooting issues, and recommending accessories or upgrades as needed.
  • Increased customer satisfaction by providing knowledgeable and efficient service in all cell phone sales transactions.
  • Demonstrated adaptability by quickly learning about new mobile devices or plans as they were introduced into the market nd efficiently integrating them into my selling strategies.

Fast Food Crew Member

Ono Hawaiian BBQ
10.2006 - 06.2008
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.

Education

Bachelor of Science - Environmental Biology

California State University San Bernardino
San Bernardino, CA
12-2026

Associate of Science - Math and Science, Communication, Kinesiology

Riverside City College
Riverside, CA
07.2017

Certified Phlebotomy Technician 1 - Phlebotomy

AUMT Institue
Ontario, CA
07.2016

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06-2008

Skills

  • Understanding of human anatomy

  • Proficient in physiological concepts

  • Knowledge of infection management protocols

  • Experience in specimen handling

  • Knowledgeable in medical terminology

  • Safety compliance

  • Problem-solving skills

  • Analytical problem-solving

  • Fluent in English communication

  • Fluent in Spanish

  • Proficient in task prioritization

  • Customer Service

  • Blood collection expertise

  • Intrapersonal communication

  • Experienced with Epic Medical Data System

  • Laboratory safety protocols

  • Data collection

  • Field research techniques

  • Wildlife identification

  • Endangered species conservation

  • Population surveys

  • Off-road driving

  • Teamwork and collaboration

  • Problem-solving

  • Time management

  • Attention to detail

  • Reliable and punctual

  • Goal oriented

  • Money handling

  • Sample preparation

  • Sample preparation

  • Microscopy techniques

  • Interpersonal and written communication

Certification

  • Basic Life Support
  • California Department of Public Health, Certified Phlebotomy Technician (CPT1), CPT01009292
  • Riverside City College, Associate of Science in Math and Science
  • Riverside City College, Associate of Arts in Communication and Media Studies
  • Riverside City College, Associate of Arts in Kinesiology and Exercise Training
  • CPR/AED Certified, American Heart Association

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Auto Parts Delivery Driver

Empire Collision
03.2021 - 11.2021

Laboratory Technician

Riverside Medical Clinic
08.2019 - Current

Certified Phlebotomy Technician

Arther Medical Group
10.2016 - 10.2016

Customer Service Representative

U-Haul Moving & Storage
04.2012 - 01.2022

Sales Associate

Diamond Wireless Verizon
08.2008 - 02.2012

Fast Food Crew Member

Ono Hawaiian BBQ
10.2006 - 06.2008

Bachelor of Science - Environmental Biology

California State University San Bernardino

Associate of Science - Math and Science, Communication, Kinesiology

Riverside City College

Certified Phlebotomy Technician 1 - Phlebotomy

AUMT Institue

High School Diploma -

Canyon Springs High School

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