JUAN CARLOS RODRIGUEZ

Versatile professional with more than 25 years of experience and expertise in corporate operations management within the retail industry, with P&L responsibility. Further expertise in management training and development. Demonstrated success in customer relationship management and increasing sales while decreasing costs. Proven abilities in management change, merchandising, and inventory management. Recognized for identifying critical issues and implementing practical solutions. Excellent communicator, as highlighted by building, leading, managing, and motivating high-performance teams. Core competencies include Operations Management – Management Change – Management Training/Development – Inventory Control Training/Coaching – Merchandising – Direct Sales – Employee Relations/Communications – Sales Support CRM – P&L Responsibility – Customer Presentations – Product Demonstration – Trade Shows/Conferences, Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.

• 2023 helped launch our New Mexico market. Sales in Arizona and New Mexico are 121% over budget. Overall, the Company has achieved 111% of its target for 2024.
• We implemented Sales Goals by Category to focus on critical brands we distribute. Our sales with these brands have grown from 107% to 334%.
• Increase Sales in San Diego Territory from 1.3 Million in 2015 to 5.5 million in 2023.
• Converted a store with a history of high shrink and projected a loss for the company. The store’s bottom line was an increase of $10,000 in 2009 and $13,000 in 2010.
• Increased store sales by training and developing associates to become trusted advisors. Increased store profit margins by 9%, and the store reached 101% of Budget in 2008 and 105% in 2009.
• Improved Easy Tech sales by hiring a Certified Computer Technician. Increased Easytech sales in 2009 by 180%, surpassing the store’s budget.
• Developed an effective Management Team. Promoted one Assistant Manager to Store Manager and three supervisors to Sales and Operations Managers.
• Created a way for stores to track computer Market Basket on every transaction. The store had the highest margin in the District for Market Basket.
• Trained and developed associates in all departments of the store. Had the highest internal promotions in the district and region.
• We encouraged all associates to participate in fundraising events. In 2009, the Store supplied over 140 needy kids for back-to-school in the San Marcos area.
• Motivated the Copy and Print Center department to have the highest standards in quality. Saved money on having to redo orders and increasing comps by 10% in 2009.
• Achieved the second-highest Customer Satisfaction score in the district for 2009. Received a Gold Plaque for Customer Service.

• Supervised a team of 15 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.