Juan Carlos Rodriguez
Newnan,GA
Summary
Accomplished Store Manager of Operations with a proven track record at Tire Discounters, adept in vehicle inspection and customer service. Leveraged computer skills and teamwork to enhance operational efficiency and customer satisfaction. Successfully minimized shrinkage and improved team productivity through strategic leadership and effective employee training.
Automotive professional with solid background in managing service operations and ensuring high-quality customer experiences. Known for fostering collaboration within teams and adapting to dynamic environments. Expertise in diagnostics, repair coordination, and customer relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Tire Discounters
07.2022 - 12.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Led team of automotive professionals in providing exceptional customer service and assistance with vehicle maintenance issues.
- Improved customer satisfaction by implementing efficient inventory management systems and streamlining store operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Coordinated with parts department to determine availability of necessary components.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Analyzed vehicle data using advanced diagnostic equipment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Investigated customer complaints to identify cause of malfunctions.
Store Manager of Operations
Mavis Tire Discounters
03.2017 - 07.2022
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Automotive Technology
Lincoln Technical Institute
Queens, NY09-2014
High School Diploma -
West Junior High
Richardson, TX06-2006
Skills
- Computer skills
- Vehicle inspection
- Quality standards
- Service department operations
- Vendor negotiation
- State and local regulations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Employee training
- Automotive diagnostics
- Customer relations
Certification
- EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.
- Heating and Air Conditioning Certification (A7) - National Institute for Automotive Service Excellence.
- Certified Tire Industry Association Trainer–Tire Industry Association.
- Suspension and Steering Certification (A4) - National Institute for Automotive Service Excellence.
- Certified Auto Repair Shop Manager–Automotive Training Managers Council.
- Brakes Certification (A5) - National Institute for Automotive Service Excellence.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager of Operations
Tire Discounters
07.2022 - 12.2024
Store Manager of Operations
Mavis Tire Discounters
03.2017 - 07.2022
- EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.
- Heating and Air Conditioning Certification (A7) - National Institute for Automotive Service Excellence.
- Certified Tire Industry Association Trainer–Tire Industry Association.
- Suspension and Steering Certification (A4) - National Institute for Automotive Service Excellence.
- Certified Auto Repair Shop Manager–Automotive Training Managers Council.
- Brakes Certification (A5) - National Institute for Automotive Service Excellence.
No Degree - Automotive Technology
Lincoln Technical Institute
High School Diploma -
West Junior High
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