Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Carlos Ruiz

Philadelphia,PA

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sr. Specialist, Relationship Banker

Santander Bank Us
06.2024 - Current
  • Supported department leadership in implementing new policies, procedures and controls.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
  • Improved client satisfaction by customizing service delivery approaches according to unique business needs.
  • Followed all company policies and procedures to deliver quality work.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Enhanced client trust and loyalty by providing personalized financial advice and solutions.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Greeted customers and delivered information about new account processes.

Senior Banker

Bank Of America
04.2020 - 02.2024
  • Exceeded sales goals on consistent basis.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Balanced teller drawers and ATM cash.
  • Inform bank policies, products, and services to customers.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
  • Evaluated credit risk exposure of existing clients regularly, taking necessary actions to minimize potential losses in a timely manner.

Relationship Banker

Bank Of America
04.2020 - 11.2021
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Assisted customers with teller transactions.

Assistant Manager

Advance America
04.2018 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Accounting Assistant

AM Accounting PC
01.2009 - 04.2018
  • Assist with individual and business income tax filing.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Completed payroll functions to facilitate accurate and prompt staff payments.

Education

Bachelor of Science - International Business

Columbia College
10.2023

Associate of Arts - Liberal Arts And General Studies

Oklahoma City Community College
12.2010

Skills

  • Tax preparation individual and business
  • Administering Payroll
  • Customer Relationship Management
  • Operational Support
  • Analyzing Data
  • Educating Clients
  • Customer Service
  • Cash management
  • General banking skills
  • Customer Relations

Certification

  • Public Notary
  • Bank of America "Spanish In Role" program certificate.
  • Bank of America "Power of 10" program certificate.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sr. Specialist, Relationship Banker

Santander Bank Us
06.2024 - Current

Senior Banker

Bank Of America
04.2020 - 02.2024

Relationship Banker

Bank Of America
04.2020 - 11.2021

Assistant Manager

Advance America
04.2018 - 04.2020

Accounting Assistant

AM Accounting PC
01.2009 - 04.2018

Associate of Arts - Liberal Arts And General Studies

Oklahoma City Community College

Bachelor of Science - International Business

Columbia College

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Juan Carlos Ruiz