Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JuanCarlos Tovar-Lora

Fenton

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Line Cook

Fenton Fire Hall
06.2024 - 11.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.

Shift Supervisor

Rite Aid
11.2022 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Cultivated professional working relationships with peers and supervisors.

Front Desk Supervisor

First Service Residental
04.2018 - 11.2022
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to telephone, email and in-person inquiries regarding reservations, clubhouse information and guest concerns.
  • Managed front desk maintenance of client records and data management.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Education

San Pedro Apostol Colegio Catholico
San Pedro De Macoris, Dominican Republic

Skills

  • Problem-solving skills
  • Collaborative teamwork
  • Efficiency enhancement
  • Team leadership
  • Workplace safety
  • Workforce development
  • Cash handling
  • Prioritization and scheduling
  • Client interaction
  • Data entry accuracy
  • Detail-oriented approach
  • Organizational skills

Languages

Spanish
Limited Working

Timeline

Pharmacy Technician

CVS Pharmacy
11.2024 - Current

Line Cook

Fenton Fire Hall
06.2024 - 11.2024

Shift Supervisor

Rite Aid
11.2022 - 06.2023

Front Desk Supervisor

First Service Residental
04.2018 - 11.2022

San Pedro Apostol Colegio Catholico

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