Juan D. Medina

As an Application Specialist, I am responsible for managing the end-to-end process of Social Security Disability applications, ensuring accuracy, compliance, and timely submission. I worked closely with clients and attorneys to collect necessary information, complete official forms, and monitor the progress of claims through the SSA system. My role combined client service, document management, and deep familiarity with legal procedures specific to disability law.

As a Driver Monitor, I was responsible for overseeing delivery drivers throughout their entire route, from start to finish. My daily duties included monitoring real-time movement, managing route adjustments, handling cancellations and rescheduling deliveries, modifying stop sequences, and optimizing routes for efficiency. I also provided consistent support to drivers during their shifts, ensuring they had the guidance and solutions needed to complete deliveries successfully.

As an Account Manager at Capital One, I was responsible for managing and optimizing the credit accounts of U.S.-based customers. My role involved providing tailored financial solutions, including selling new lines of credit, promoting investment opportunities, and offering debt relief or forgiveness options when applicable.

I consistently delivered exceptional customer service while meeting and exceeding sales targets. I handled sensitive financial data with discretion and worked to build long-term trust and loyalty with clients through clear communication, needs-based recommendations, and prompt issue resolution.

As a bilingual customer service agent (English and Spanish) at Teleperformance, I provided high-quality support to Walmart customers across the United States. My responsibilities included handling a wide range of inquiries and concerns—ranging from order issues and returns to billing, product information, and technical support.

I specialized in empathetic communication, efficient problem-solving, and customer satisfaction, ensuring each interaction met Walmart’s high standards for service.

As Finance Team Leader at AIESEC, I was responsible for overseeing the financial planning, budgeting, and reporting of the local committee. I led a team of finance members to ensure the organization’s economic sustainability, regulatory compliance, and strategic financial growth. My role also involved coordinating with other functional areas to align financial goals with broader organizational objectives, supporting fundraising efforts, and ensuring transparent and accountable use of funds.