Juanda Spencer
San Antonio,TX
Summary
Accomplished Customer Service Supervisor with a proven track record at Burlington Coat Factory, enhancing team productivity and customer satisfaction through expert problem-solving and team leadership. Skilled in data entry and inventory management, I consistently improved service quality by fostering collaboration and implementing quality assurance measures. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
Burlington Coat Factory Department Store
San Antonio, TX
10.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer Service Supervisor
Burlington Coat Factory Department Store
The Bronx, NY
12.2019 - 09.2022
- Anticipated customer needs and provided high quality service while upholding brand standards and values to ensure positive customer satisfaction.
- Listened, diagnosed and resolved technical issues guiding associates though step-by-step solutions.
- Meticulously managed the cash flow operations totaling $15,000 - $100,000 per night.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
Lehigh Technical Services
Consolidated Edison Of New York
The Bronx, NY
12.2019 - 12.2021
- Utilized mainframe and other record-keeping and tracking systems including GIS (Gas Inspection System), ProjectWise, Byers Map Viewer, Google Maps, AM/FM.
- Performed regular audits on systems and processes to ensure compliance with established policies as well as regulatory requirements.
- Created RTC (Return to Construction) electronic mail to the field in regard to missing paperwork.
Cashier
Burlington Coat Factory Department Store
The Bronx, NY
11.2016 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Administrative Assistant
BronxWorks, Inc.
The Bronx, NY
02.2005 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained and balanced the office petty cash fund by collecting expense vouchers, reimbursing personnel, reconciling and submitting vouchers to the finance department.
Education
Bachelor of Science - Applied Behavioral Science
University of Arizona Global Campus
San Diego, CAHigh School Diploma -
Harry S Truman High School
Bronx, NYNo Degree - Professional Management Secretarial
Pace Business School
Yonkers, NY03.1989
Skills
Problem-Solving
Time Management
Customer Service
Team Building and Leadership
Quality Assurance
Sales Support
Data Entry
Phone Etiquette
Faxing
Order Processing
Filing
Inventory Management
Timeline
Customer Service Supervisor
Burlington Coat Factory Department Store
10.2022 - Current
Customer Service Supervisor
Burlington Coat Factory Department Store
12.2019 - 09.2022
Lehigh Technical Services
Consolidated Edison Of New York
12.2019 - 12.2021
Cashier
Burlington Coat Factory Department Store
11.2016 - 12.2019
Administrative Assistant
BronxWorks, Inc.
02.2005 - 10.2019
Bachelor of Science - Applied Behavioral Science
University of Arizona Global Campus
High School Diploma -
Harry S Truman High School
No Degree - Professional Management Secretarial
Pace Business School