Juan David Ceron
Communicator/content Creator
Cali,Colombia
Summary
Communicator and social media content creator.
He has experience in long-form audiovisual production for YouTube and short-form production for platforms such as TikTok, Instagram Reel, and YouTube Shorts.
He has experience in administrative and customer service areas.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Digital Content Creator
Freelance
02.2025 - Current
- Creator of the @elmisterzero Project for TikTok, YouTube, and Instagram platforms
- Analyzed digital content performance metrics, identifying areas for improvement and adjusting strategies accordingly.
- Utilized various multimedia formats in digital storytelling to increase reader engagement.
- Produced high-quality video content that effectively communicated the brand's message and increased audience reach.
- Implemented targeted keyword research strategies that significantly boosted organic search rankings.
Virtual Assistant
Corpoweb Solutions/Orlando Oral Health
02.2025 - 06.2025
- I improved the customer experience by providing timely support via phone, email, and live chat.
- I maintained a well-organized database system to improve information accessibility for daily operations.
- I improved customer satisfaction by efficiently managing and organizing schedules and appointments.
Customer Service Representative
Task Us
05.2023 - 08.2024
- I effectively managed high-stress situations, maintaining professionalism under pressure when resolving disputes or conflicts.
- I kept detailed records of customer interactions, ensuring appropriate follow-up and resolution of issues.
- I developed strong product knowledge to provide informed recommendations based on each customer's individual needs.
- I consistently exceeded performance metrics, earning me recognition as one of the team's top performers.
Business Analyst
Eztalk Mobile SAS
9 2022 - 5 2023
- I supported the creation of visual content, reports, and graphics to facilitate understanding of the company's internal procedures and protocols.
- I was responsible for planning, designing, and developing the company's website (Keyword Research, Content Marketing, Technical Writing).
- I gave presentations on various projects.
- I led customer portability processes for migrating to Eztalk phone plans and products.
- I managed the monthly portability process to align accounts with the service provider.
Health and Safety Internship
Endava
01.2022 - 07.2022
- I hosted in-person events in Cali to assist and lead employees in OSH activities during Physical Health Month.
- I assisted in the creation and distribution of graphic materials promoting safe work practices in the IT sector.
- I supported HR and People with the development of graphic content that facilitated understanding of the department's Compliance policies.
- I used Excel and Microsoft Office to organize and manage weekly physical therapy sessions for employees suffering from some type of physical discomfort.
- I assisted in educating employees on time management and the proper use of ergonomic equipment in the home office.
Education
Bachelor of Arts - Communications
Pontificia Universidad Javeriana
Cali 01.2018 - 08.2022
Skills
Social Media
Content Marketing
Google Key Words Tool
Cap Cut
Edición de video
Copywriting
Certification
CONMEBOL: Certificado en Gestión Estratégica de Redes Sociales en el Fútbol
Timeline
CONMEBOL: Certificado en Gestión Estratégica de Redes Sociales en el Fútbol
03-2025
Digital Content Creator
Freelance
02.2025 - Current
Virtual Assistant
Corpoweb Solutions/Orlando Oral Health
02.2025 - 06.2025
Customer Service Representative
Task Us
05.2023 - 08.2024
Health and Safety Internship
Endava
01.2022 - 07.2022
Bachelor of Arts - Communications
Pontificia Universidad Javeriana
01.2018 - 08.2022
Business Analyst
Eztalk Mobile SAS
9 2022 - 5 2023
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