At GMC Roofing and Building Paper Products, I led a team to enhance workflow efficiency and customer satisfaction, achieving a significant increase in productivity. My expertise in operations management and effective communication fostered a collaborative and safe work environment, driving process improvements and staff development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Supervisor
GMC Roofing and Building Paper Products
12.2011 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Observed packing operations to verify conformance to specifications