Juan De Dios Garcia Zaleta
Pharr
Summary
Dynamic and results-driven professional with experience as a Dispatcher at MSF Transport, skilled in client relationship management and problem-solving. Proven track record of optimizing delivery routes, enhancing customer satisfaction, and fostering teamwork. Bilingual in English and Spanish, committed to maintaining a positive attitude in fast-paced environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Aspire
03.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Help warehouse organize packages in their designated areas
Wind Turbine Technician
JMS Energy
06.2022 - 02.2025
- Climbed wind turbine towers to inspect, troubleshoot and repair turbine equipment.
- Promoted continuous improvement within the team by sharing experiences, lessons learned, and proposing process enhancements during regular meetings or training sessions.
- Improved wind turbine efficiency by conducting regular maintenance and repairs on mechanical, electrical, and hydraulic components.
- Performed quality audits of maintenance activities to ensure high standards are consistently met, resulting in reduced rework or equipment failures.
- Splice, Bundle, and tower wiring
- Battery storage, Maintenance on Energy segments
- Solar panels, Wire, and installing pipe
- Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
- Utilized hoists, cranes and lifts to access turbine components.
Dispatcher
MSF Transport
03.2018 - 05.2022
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Truck Dispatcher
GUZA Transport
06.2013 - 01.2018
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
BBA - Organizational Leadership
South Texas College
McAllen, TX12-2018
Associate in Business Administration - Business Management
South Texas College
McAllen, TX05-2016
High School Diploma -
James Nikki Rowe
McAllen, TX05-2013
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Punctual and reliable
- Problem-solving
- Loading and unloading
- Heavy lifting
- Order picking and processing
- Stocking and inventory
- Dispatch communication
- Client relationship management
- Inventory management
- FLUENT IN English and Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Delivery Driver
Aspire
03.2025 - Current
Wind Turbine Technician
JMS Energy
06.2022 - 02.2025
Dispatcher
MSF Transport
03.2018 - 05.2022
Truck Dispatcher
GUZA Transport
06.2013 - 01.2018
BBA - Organizational Leadership
South Texas College
Associate in Business Administration - Business Management
South Texas College
High School Diploma -
James Nikki Rowe
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