JUAN DE DIOS QUEZADA PEZO
San Francisco,CA
Summary
Attentive and productive Quality Inspector comfortable working in high pressure, fast-paced environments. Specializing in assessing and documenting adherence to conformance specifications while promoting increased efficiency and productivity.
Energetic ESL Instructor experienced in teaching children from diverse range of cultures and ethnic backgrounds. Over six years of classroom experience at different teenagers and adults levels. Excellent record of achieving reading, writing and speaking functions in student performance within set goal periods.
Overview
9
9
years of professional experience
Work History
Quality Inspector Lead
Quanta Computer USA Inc
10.2022 - 04.2024
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Online English Teacher
Academia Europea
03.2021 - 04.2022
- Online English teacher at Academia Europea
- Great enriching experience with students from different countries and backgrounds.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Bilingual Customer Service Representative
TELEPERFORMANCE (DOORDASH)
09.2020 - 03.2021
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Utilized English-Spanish proficiency to build relationships with Spanish-speaking customers.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
English Teacher
Universidad César Vallejo
09.2016 - 03.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
Examiner MYLE Bronze Speaking
Santillana Editorial
01.2018 - 12.2019
- Administered MYLE Bronze speaking test to students.
- Monitored students during tests.
- Identified potential risks and fraud through meticulous review of documentation and background checks.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
- Explained test processes to students.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
English as a Second Language (ESL) Teacher
ICPNA- REGION GRAU
09.2015 - 11.2018
- Developed strong rapport with students, fostering a positive learning environment that encouraged active participation.
- Contributed to a positive school culture by participating in faculty meetings, serving on committees, and maintaining open lines of communication with colleagues and administrators.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Evaluated student progress regularly through formative assessments, adjusting instructional strategies as needed to optimize learning outcomes.
- Improved student engagement by incorporating interactive activities and group projects in lesson plans.
Education
Associate of Arts - Law (Pre-Law)
City College of San Francisco
San Francisco, CA05.2026
Associate of Arts - Law
Cesar Vallejo University
Piura, Peru07.2022
High School Diploma -
Juan Pablo II
Piura, Peru12.2004
Skills
- Product Inspection
- Visual Inspection
- Tool use understanding
- Excellent mathematical skills
- Grammar Teaching
- Student Engagement
- Speaking Practice
- Pronunciation coaching
- Language Assessment
- Keen eye for detail
- Documentation abilities
- Process Control
- Quality Assurance
- Peer Collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Quality Inspector Lead
Quanta Computer USA Inc
10.2022 - 04.2024
Online English Teacher
Academia Europea
03.2021 - 04.2022
Bilingual Customer Service Representative
TELEPERFORMANCE (DOORDASH)
09.2020 - 03.2021
Examiner MYLE Bronze Speaking
Santillana Editorial
01.2018 - 12.2019
English Teacher
Universidad César Vallejo
09.2016 - 03.2020
English as a Second Language (ESL) Teacher
ICPNA- REGION GRAU
09.2015 - 11.2018
Associate of Arts - Law (Pre-Law)
City College of San Francisco
Associate of Arts - Law
Cesar Vallejo University
High School Diploma -
Juan Pablo II
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