Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Work Availability
Software
Quote
Work Preference
Interests
Generic

Juan Diaz Giraldo

Cleveland ,Texas

Summary

Dynamic professional with extensive experience at JGO GROUP LLC and a proven track record in database management and customer service. Adept at conflict resolution and enhancing team collaboration, I consistently prioritize tasks to drive operational efficiency and elevate customer satisfaction. Committed to achieving results through effective problem-solving and communication skills.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

JGO Group LLC
Cleveland, TX
10.2024 - Current
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Recognized by management for providing exceptional customer service.

Shift Manager

Popeyes® Louisana Kitchen
Houston , Texas
04.2024 - 10.2024
  • Helped employees accomplish tasks during peak periods.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Resolved conflicts between staff members in a professional manner.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.

Food Runner

Norah’s
Houston, TX
04.2024 - 07.2024
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Assisted in preparing dishes for service by garnishing and checking presentation.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Effectively multitasked within fast-paced environment.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Facilitated communication between the kitchen and the dining staff to enhance guest experience.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.

Store Manager

Tienda JD
Bogota, Cundinamarca
01.2023 - 03.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Monitored progress by establishing plans, budgets and measuring results.

Education

Associate of Science - Computer Science

Houston Community College
Houston, TX

Some College (No Degree) - Robotics

Universidad Nacional De Colombia
Bogota, Colombia

Some College (No Degree) - Augmented Reality

Fundacion Universitaria Compensar
Bogota, Colombia

Skills

  • Database management
  • Microsoft Office
  • Customer service
  • Time management
  • Conflict resolution
  • Task prioritization
  • Team collaboration
  • Problem solving
  • Communication skills
  • Inventory management
  • Quality assurance

Accomplishments

  • I was awarded the honorable mention for leadership upon graduating from high school thanks to my year as student president.

Languages

Spanish
Proficient (C2)
C2
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Administrative Assistant

JGO Group LLC
10.2024 - Current

Shift Manager

Popeyes® Louisana Kitchen
04.2024 - 10.2024

Food Runner

Norah’s
04.2024 - 07.2024

Store Manager

Tienda JD
01.2023 - 03.2024

Associate of Science - Computer Science

Houston Community College

Some College (No Degree) - Robotics

Universidad Nacional De Colombia

Some College (No Degree) - Augmented Reality

Fundacion Universitaria Compensar

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Wave

Microsoft

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programsWork from home option

Interests

Soccer

Reading

Gaming

Discovering new skills

Traveling

Spending family time

Juan Diaz Giraldo
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