Juan Diego Campos
Miami,FL
Summary
Dynamic leader with proven expertise in event planning and staff leadership, honed at Islas Canarias Restaurant. Excelled in vendor negotiation and team leadership, boosting client retention and satisfaction. Skilled in budgeting and complex problem-solving, ensuring seamless operations and memorable experiences. Achievements include enhancing service quality through strategic vendor partnerships and effective staff training. Ambitious Catering Manager with 5 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
16
16
years of professional experience
Work History
Catering Manager
Islas Canarias Restaurant
09.2020 - Current
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Handled payment collection and payroll of [Number] employees.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
Manager of Operations
City Collision
10.2013 - 09.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager
Carico International
03.2009 - 09.2013
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Bachelor of Science - IT Project Management
Kaplan University
Davenport, IA07-2014
Associate of Science - Information Technology Project Management
City College
Miami, FL05-2010
Skills
- Event planning proficiency
- Staff Leadership
- Food Safety
- Budgeting understanding
- Sanitation Standards
- Staff Supervision
- Menu Planning
- Vendor negotiation
- Team Leadership
- Ability to work independently with little supervision
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Timeline
Catering Manager
Islas Canarias Restaurant
09.2020 - Current
Manager of Operations
City Collision
10.2013 - 09.2019
Sales Manager
Carico International
03.2009 - 09.2013
Bachelor of Science - IT Project Management
Kaplan University
Associate of Science - Information Technology Project Management
City College
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