Juan Diego Urruela
Summary
Motivated and service-driven individual with hands-on experience in emergency response, water safety, and customer-focused roles. Known for calm leadership, clear communication, and strong teamwork under pressure. Brings compassion, reliability, and genuine passion to every environment, whether supporting a team, assisting the public, or responding to urgent situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
EMT-Basic Water Rescue
Protezione Civile A.M.N.I
Riva Del Garda
03.2023 - Current
- Responded promptly to emergency calls and assessed patient conditions.
- Administered basic life support and first aid to patients in critical situations.
- Collaborated with medical personnel to ensure coordinated patient care during transport.
- Maintained equipment readiness by performing regular checks and routine maintenance.
- Participated in community outreach programs promoting health awareness and safety education.
- Operated the emergency RIB with caution to keep patients, public, and first responders safe.
Barista
Fraglia Vela Riva
Riva Del Garda
09.2025 - 09.2025
- Stepped in as a Barista after the resignation of the previous employee until a new person was hired.
- Maintained cleanliness and organization of the coffee preparation area.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to create a positive work environment.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Safety Officer
Fraglia Vela Riva, Circolo Vela Arco
Riva Del Garda
04.2024 - 08.2025
- Worked only during sporting events (regattas).
- Monitored safety protocols during events .
- Collaborated with local authorities to enhance safety measures during events.
- Engaged with guests to promote a secure and welcoming environment.
- Responded to medical emergencies during sporting event.
Lifeguard
G&P Servizi
Riva Del Garda Italy
06.2023 - 08.2023
- Responded quickly to emergencies and performed first aid as needed.
- Collaborated with team members to ensure effective supervision during busy hours.
- Enforced all safety regulations and posted rules for patrons.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Used training and medical supplies to examine injured people and administer first aid.
Education
BS Finance And Economics -
Richmond American University London
London01-2029
High School Diploma -
Culver Military Academy
Culver, IN06-2025
Skills
- Emergency response
- Customer service
- Safety protocols
- Team collaboration
- First aid administration
- Health awareness promotion
- Time management
- Critical thinking
- Problem-solving
- Empathy and compassion
- Multitasking and organization
- Calm under pressure
- Critical decision-making skills
- Effective communication
- Experience in leadership
- Teamwork and collaboration
Certification
- CPR certified
- Lifeguard Certified
Languages
Spanish
Native/ Bilingual
Italian
Native/ Bilingual
English
Full Professional
German
Elementary
Timeline
Barista
Fraglia Vela Riva
09.2025 - 09.2025
Safety Officer
Fraglia Vela Riva, Circolo Vela Arco
04.2024 - 08.2025
Lifeguard
G&P Servizi
06.2023 - 08.2023
EMT-Basic Water Rescue
Protezione Civile A.M.N.I
03.2023 - Current
BS Finance And Economics -
Richmond American University London
High School Diploma -
Culver Military Academy