Juandrieka Doyle
Itta Bena,MS
Summary
I have excellent communication skills, quality customer service, and work well in stressful situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Dispatcher
MS Highway Patrol
Greenwood, MS
08.2018 - Current
- Understanding police and dispatch codes and procedures
- Coordinating various personnel for emergency response purposes
- Operating radio and communications systems
- Handling stressful situations and calming distressed callers
- Knowing local laws and ordnances as well as geographical areas
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used CAD command center to track and maintain case incident numbers and logs
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Answered calls from automatic routing system and took basic information from callers.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Sales Consultant
AT&T
Greenwood, MS
07.2021 - 11.2021
- Provide personalized interactions with our customers
- Sell all products and services offered by company
- Meet all sales objectives
- Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers by answering questions and fulfilling requests.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Exceeded sales goals by 90% utilizing exemplary customer service skills.
- Tracked down hard-to-find merchandise at diverse locations.
Customer Service Rep
Wright Medical Technology
Arlington, TN
02.2015 - 07.2017
- Process orders for distribution of company products
- Accurately process billings and other territory assignments
- Inbound/outbound calls to reps
- Handled all required territory assignments
- Other duties as assigned daily
Customer Service Rep
Wright Medical Technology
Arlington, TN
06.2014 - 02.2015
- Process orders for distribution of company products
- Accurately process billings and other territory assignments
- Inbound/outbound calls to reps
- Handled all required territory assignments
- Other duties as assigned daily
Customer Service Rep
MicroPort Orthopedics (Your Secretary)
Memphis, TN
09.2013 - 04.2014
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Cross-trained and provided back up for customer service managers.
- Processed orders for distribution of orders
- Accurately process Billings and other territories assignments
- Inbound/outbound calls to reps and hospitals
Education
Masters - Public Administration
University of Phoenix
05.2020
B.A - Health Care Administration/Management
University of Phoenix
5.2014
Associate Degree- Pre-health Science Degree - undefined
Mississippi Delta Community College
5.2011
Skills
- Computer Skills:
- Microsoft Office (Word, Excel, Access, PowerPoint, Outlook Email)
- 45 wpm
- JD Edwards
- Call Center Software
- Rapid Needs Assessment
- Data Entry
- Emergency Call Response
- Critical Thinking
- Call Routing
- Computer Skills
- Documentation and Recordkeeping
- Prioritizing Situations
- 911 System Information Databases
- Radio Frequencies Monitoring
- Dispatch Coordination
- Verbal and Written Communication
- NCIC Database
- Equipment Dispatch
- Radio Production
- Reading Comprehension
- Prioritizing Effectively
- Dispatcher Monitoring
- Prioritizing Calls
Timeline
Retail Sales Consultant
AT&T
07.2021 - 11.2021
Dispatcher
MS Highway Patrol
08.2018 - Current
Customer Service Rep
Wright Medical Technology
02.2015 - 07.2017
Customer Service Rep
Wright Medical Technology
06.2014 - 02.2015
Customer Service Rep
MicroPort Orthopedics (Your Secretary)
09.2013 - 04.2014
Masters - Public Administration
University of Phoenix
B.A - Health Care Administration/Management
University of Phoenix
Associate Degree- Pre-health Science Degree - undefined
Mississippi Delta Community College
Similar Profiles
Monnicah PughMonnicah Pugh
Dispatcher II at MS Highway PatrolDispatcher II at MS Highway Patrol
Robert FlemingRobert Fleming
Police Officer at California Highway Patrol PatrolPolice Officer at California Highway Patrol Patrol
Michael PepitoneMichael Pepitone
NA at Florida Highway Patrol, State TrooperNA at Florida Highway Patrol, State Trooper
FEUNDRA JASPERFEUNDRA JASPER
Remote Healthcare Customer Service Representative at Molina HealthcareRemote Healthcare Customer Service Representative at Molina Healthcare
TONI JACKSONTONI JACKSON
Medical Records Clerk at Corecivic Inc.Medical Records Clerk at Corecivic Inc.