Juan E Brito
New Milford,NJ
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Tacoria
11.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Box Truck Driver
Clutter
08.2020 - 12.2022
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Obtained authorizations from shippers and receivers to assess invoices.
- Secured cargo against damage and inclement weather to prevent shifting, using chains and synthetic webbing.
- Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
- Facilitated smooth handover processes with warehouse personnel by providing accurate documentation and maintaining open lines of communication.
- Inventoried and inspected goods to determine quantities and conditions.
Manager
Chipotle Mexican Grill
04.2018 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Orange Dominicana
07.2015 - 06.2018
Education
High school or equivalent -
Educacional bíblico
Plata, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
- Team building and leadership
Certification
- DOT Medical Card, 05/01/22, Present
- ServSafe, 02/01/20, 07/01/25
- Food Handler Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Timeline
Store Manager
Tacoria
11.2022 - Current
Box Truck Driver
Clutter
08.2020 - 12.2022
Manager
Chipotle Mexican Grill
04.2018 - 05.2021
Manager
Orange Dominicana
07.2015 - 06.2018
High school or equivalent -
Educacional bíblico
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