Juan E Martinez
Queens,NY
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Campus Shift Supervisor
Allied Universal
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Developed job assignments for [Type] team, planned production schedules and strengthened organization of task flows.
- Documented daily production and materials usage in [Software] to track data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Coordinated project workflows for departments.
Event Security Coordinator
Allied Universal
06.2018 - 05.2021
- Engaged in risk analysis to develop standard operating procedures for potential emergencies and breaches of security.
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.
- Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement.
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
Threat Assessment Specialist
Allied Universal
07.2016 - 06.2018
- Assisted treatment team in recognizing, treating and managing mental health and psychosocial issues.
- Equipped clients with self-management skills and educational information and encouraged clients to fully participate in treatment and recovery.
- Documented treatment goals, plans, assessments and clinical data in confidential electronic medical record.
- Communicated results of participant assessment period in writing and verbally and assisted in preparation of final assessment report.
- Analyzed testing data and identified problematic areas.
- Stayed up to date on current assessment trends and laws.
Security Guard
Allied Universal
03.2014 - 07.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Loading Dock Attendant
Allied Universal
03.2013 - 03.2014
- Reported operations and equipment problems to supervisor for prompt handling.
- Attended to receiving area continuously to offer immediate assistance.
- Followed safety precautions while lifting and moving loads.
- Monitored arrivals and departure of service contractors and building repair and maintenance contractors through logs.
- Registered deliveries and packages from postal service, UPS, DHL and FedEx.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained and mentored new employees on company procedures and safety protocols.
- Monitored and maintained organized work space, confirming efficient operations.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
Data Center Technician
Allied Universal
08.2009 - 03.2013
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Entered device locations and cable connections into database.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Security Guard
Allied Universal
03.2006 - 08.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
High School Diploma -
Jardines De Ponce
Ponce, Puerto Rico06.2000
Skills
- Security Protocols
- Plan Projects
- Creative Solutions
- Copy Editing
- Active Learning
- Scheduling and Coordinating
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
- Emergency Situations
- Encouraging Others
- Technical Proficiency
- Client Correspondence
- Safety and Security Enforcement
- Project Management
- Job Assignments
- Operations Management
- Correcting Submissions
- Hospitality Management
- Constructive Feedback
- Continuous Improvements
- Schedule Oversight
- Payroll Verification
- Team Member Motivation
- Contract Management
- Cost Savings
- Protective Equipment Knowledge
- Employee Performance Monitoring
- Operational Excellence
- Production Efficiency
- Staff Development
- Staff Scheduling
- Guest Inquiries
- Guest Satisfaction
- Staff Management
Accomplishments
- Supervised team of 80 plus staff members.
Certification
- License - Fo1, Fo3 and Fo4
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Campus Shift Supervisor
Allied Universal
05.2021 - Current
Event Security Coordinator
Allied Universal
06.2018 - 05.2021
Threat Assessment Specialist
Allied Universal
07.2016 - 06.2018
Security Guard
Allied Universal
03.2014 - 07.2016
Loading Dock Attendant
Allied Universal
03.2013 - 03.2014
Data Center Technician
Allied Universal
08.2009 - 03.2013
Security Guard
Allied Universal
03.2006 - 08.2009
High School Diploma -
Jardines De Ponce