Juanece Evans
Jacksonville,Florida
Summary
Experienced data entry associate bringing top-notch skills with excellent communication, problem-solving, and organizational skills. Known for meticulous attention to detail and ability to handle large volumes of data accurately and efficiently. Proficient in data entry software and tools, ensuring data integrity and accuracy. Consistently meets deadlines while maintaining high quality. This technical proficiency and ability to work collaboratively will be an asset in any data-driven environment.
Overview
3
3
years of professional experience
Work History
Document Control Coordinator
Landstar
11.2023 - Current
- Expedited retrieval of archived files for legal matters or audits through effective indexing methods and diligent record-keeping practices.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Received, organized, and prioritized documents for scanning purposes.
- Maintained optimal machine performance by cleaning equipment, clearing jams and refilling toners.
- Viewed images to determine appropriate indexing decisions based on type of document.
Sales Representative
Best Buy Inc
06.2023 - 10.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions while consistently meeting project deadlines and achieving deliverables with 95% on-time completion rate.
Customer Retention Specialist (remote)
Maximus
05.2022 - 06.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback
- Adhered to appropriate legal scripting when required.
Inbound Sales Representative
AT&T
08.2021 - 05.2022
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed customer accounts to secure customer satisfaction and repeat business.
- By fostering lasting relationships with customers through effective communication and prompt responses, cultivating strong senses of loyalty and trust. This approach led to significant outcomes, including expanded client base, long-term customer retention, and some impressive retention rate of 90%.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
High School Diploma -
Charleston High School
Charleston, MO05.2020
Skills
- Collecting Information
- Excellent Communication Skills
- Data Integrity
- Quality Assurance
- Inventory Tracking
- Data Entry
- Client Information Databases
- Client Correspondence
- Time Management
- Data Accuracy
- Issue and Complaint Resolution
- Customer Account Management
- Call Volume and Quality Metrics
- Understanding Customer Needs
- Microsoft Office
- Documentation
Timeline
Document Control Coordinator
Landstar
11.2023 - Current
Sales Representative
Best Buy Inc
06.2023 - 10.2023
Customer Retention Specialist (remote)
Maximus
05.2022 - 06.2023
Inbound Sales Representative
AT&T
08.2021 - 05.2022
High School Diploma -
Charleston High School
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