Summary
Overview
Work History
Education
Skills
Timeline
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juaneka Key

Memphis,Tennessee

Summary

Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

3
3
years of professional experience

Work History

WAREHOUSE PACKER, STAFFLINE
03.2012 - 10.2012
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.

HOUSEKEEPER

HOME MAKER
05.2009 - 03.2012
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
  • Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.

Server

Waffle House
05 2017 - 05 2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Shift Manager

McDonald's Restaurant
03 2021 - 05 2022
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Sales Associate

Memphis International Airport
01 2022 - 08 2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Shift Manager

Popeyes Chicken
08 2023 - 03 2024
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Education

MESSICK ADULT
Memphis, TN
December.2014

Skills

  • Quality control guidelines
  • Critical Thinking
  • Service Orientation
  • Active Listening
  • Active Learning
  • Judgment and Decision Making

Timeline

WAREHOUSE PACKER, STAFFLINE
03.2012 - 10.2012

HOUSEKEEPER

HOME MAKER
05.2009 - 03.2012

Server

Waffle House
05 2017 - 05 2019

Shift Manager

McDonald's Restaurant
03 2021 - 05 2022

Sales Associate

Memphis International Airport
01 2022 - 08 2022

Shift Manager

Popeyes Chicken
08 2023 - 03 2024

MESSICK ADULT

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juaneka Key