Juanell Williams
Atlanta,GA
Summary
Ambitious leader known for driving results and providing top-notch service seeking a Leasing Consultant role. Highly organized, proactive, and punctual team player devoted to giving every resident a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Emergency Road Service Dispatcher
Parliam & Associates
Philadelphia, PA
03.2022 - 06.2023
- Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
- Dispatched roadside service technicians based on location and availability of personnel.
- Provided customers with estimated time of arrival for service technicians as well as updates throughout the process.
- Maintained records of all dispatched calls and their resolutions in the company database.
- Researched customer information using various software applications to verify coverage levels and eligibility status.
- Managed payment processing for completed jobs by collecting credit card information over the phone or entering it into an online system.
Registered Behavior Technician
Continuum Behavioral Health
Collegeville, PA
06.2019 - 03.2020
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Assisted in the development of positive behavior supports within the classroom environment.
- Attended IEP meetings to provide input regarding student progress toward goals and objectives.
- Collected and analyzed data and monitored the progress and efficacy of individualized treatment plans.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
- Assisted with building life and social skills useful for everyday activities and interactions.
Commercial Mail Handler
United States Postal Service, USPS
Duluth, GA
04.2018 - 02.2019
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Organized outgoing mail into designated bins according to postal regulations.
- Maintained accurate records of all incoming and outgoing mail items.
- Operated various machines such as scales, pallet jacks, and forklifts.
- Loaded trays of envelopes into automated sorting machines.
- Labeled containers with proper destination addresses for efficient distribution.
Apartment Leasing Consultant
InterSolutions
Philadelphia, PA
10.2016 - 03.2022
- Provided tours of available units, models, amenities, and common areas.
- Ensured apartment availability and rental rates were accurately communicated to potential tenants.
- Greeted prospective tenants and answered questions about the property.
- Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
- Prepared leases for signature by both tenant and management personnel.
- Addressed resident complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
- Performed periodic market surveys of comparable properties in order to adjust rental rates accordingly.
Education
Bachelor of Science - Organizational Leadership
Valdosta State University
Valdosta, GA05-2018
Skills
- Quality Control
- Schedule Coordination
- Multitasking
- Customer File Maintenance
- Analytical Thinking
- Excellent Communication
- Problem-solving aptitude
- Professionalism
- Processing orders
Timeline
Emergency Road Service Dispatcher
Parliam & Associates
03.2022 - 06.2023
Registered Behavior Technician
Continuum Behavioral Health
06.2019 - 03.2020
Commercial Mail Handler
United States Postal Service, USPS
04.2018 - 02.2019
Apartment Leasing Consultant
InterSolutions
10.2016 - 03.2022
Bachelor of Science - Organizational Leadership
Valdosta State University