Juan Esteban Lucumi-Perlaza

-US Navy Sailor

- Attached to the USS John C. Stennis (CVN 74) currently in it’s maintenance period RCOH

- Assigned to Air Department, Division V-1

- TAD to AIMD Department, division PM-21

- Tasked with the installation and removal of Non-tight doors

- Part of the in-port emergency team as a boundary man, rapid response

- Stand deck watches such as messenger of the watch and Top-side rover

- Served as a positive role model within the community by upholding professional conduct both on-and off duty.

- Operated hoses, pumps, ladders and other firefighting equipment.

Part-Time

Sunday-Saturday

25-30hrs per week

- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

- Increased customer satisfaction by providing expert advice on mobile devices and plans.

- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.

- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.

- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.

- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.

- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.

- Collaborated with team members to achieve monthly sales targets.

- Managed efficient cash register operations.

- Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Full time

Monday-Friday

40hrs per week

• Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
• Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
• Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
• Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
• Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.

Full time

Monday-Saturday

50-60hrs per week

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
• Delivered high-quality service by addressing customer concerns promptly and professionally.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
• Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
• Improved the overall buying experience for each client by offering attentive support during test drives.

Part-Time

Monday-Saturday

20-25hrs per week

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.

Part-Time

Saturday and Sunday

20hrs per week

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.