JUAN ESTEBAN RESTREPO RESTREPO
Sabaneta, Antioquia.
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
VETS & PETS PANAMA
11.2022 - 12.2023
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Calculated sales commission for sales team of 8 representatives.
Sales Representative Team Leader
JARAMILLO PETS & CIA S.C.A
01.2008 - 11.2013
- Developed and delivered engaging sales presentations to convey product benefits.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
Technical Consultant /Senior Sales Executive
JARAMILLO PETS S.A.S.
03.2022 - 09.2022
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Presented findings and recommendations to clients and stakeholders through clear visualizations, reports, and presentations that facilitated informed decisionmaking.
- Assessed business requirements to create focused solutions.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
R. T. C. Zona Norte
GABRICA S.A.S.
05.2020 - 03.2022
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Contributed to team objectives in fast-paced environment.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Owner/Founder
ZONA AQUA
07.2018 - 08.2019
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Put together realistic budgets based upon costs and fees for successfully operating business.
General Manager, Administration
PETLAND S.A.S.
03.2015 - 06.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Innovated new approaches to problem-solving which resulted in greater overall efficiency within the workplace.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Spearheaded strategic planning initiatives, aligning company objectives with industry trends and market demands.
- Improved customer satisfaction with high-quality service standards and timely issue resolution.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented new software tools for streamlined data management, improving efficiency across all departments.
- Established clear performance metrics, monitoring progress towards organizational goals regularly.
Sales Manager
LOGUS REPRESENTACIONES S.A.S.
12.2013 - 10.2014
- Seek new representations of international brands.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
Animal Science
UNIVERSIDAD DE ANTIOQUIA
Medellin, Antioquia12.2007
Neuroproductivity - Selling Skills And Sales Operations
UBITS
Virtual11.2020
Convert Stories Into Sales - Sales And Marketing Education
UBITS
Virtual11.2020
Management Indicators in Organizations - Sales And Distribution
UBITS
Virtual01.2021
Sales Machine - Sales And Distribution
UBITS
Virtual02.2021
How To Formulate A Work Plan And Its Follow-up - Sales And Distribution
UBITS
Virtual03.2021
Team Time Management - Sales And Marketing Education
UBITS
Virtual04.2021
Corporate Finance Bases - Sales, Merchandising, And Marketing
UBITS
Virtual06.2021
Coaching As A Tool To Lead Teams - Selling Skills And Sales Operations
UBITS
Virtual07.2021
Fundamentals of Strategic Planning - Sales, Merchandising, And Marketing
UBITS
Virtual08.2021
Handling Sales Objections - Sales And Marketing Education
UBITS
Virtual09.2021
Identificación De Las Necesidades Del Cliente - Selling Skills And Sales Operations
UBITS
Virtual10.2021
Project Management - Project Management
Coursera / Google
Virtual04.2024
Skills
- Workflow Planning
- Staff Training
- Revenue Generation
- Community Outreach
- Marketing
- Sales Promotion
- New Business Development
- Revenue Forecasting
- Consistently meet goals
- Business Growth Initiatives
- Motivation
- Marketing Strategies
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Interpersonal Skills
- Inventory Management
- Sales Coaching
- KPI Tracking
- Administrative Skills
- Project Management
References
- Maria Olga Otálvaro, Directora de recursos humanos y contadora, Jaramillo Pets y Petland S.A.S., 444 62 02 ext 106, Medellín, Antioquia
- Horácio López Gaviria, Gerente General, Logus Representaciones S.A.S., 317 429 03 28, Medellín, Antioquia
- Christian Gómez Ortiz, Director Comercial, Jaramillo Pets & Cia S.C.A., 312 295 99 91, Medellín, Antioquia
- Alejandra Zamorano, Gerente Financiero, Vets & Pets Panamá, +507 62498723, Ciudad de Panamá, Panamá
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
VETS & PETS PANAMA
11.2022 - 12.2023
Technical Consultant /Senior Sales Executive
JARAMILLO PETS S.A.S.
03.2022 - 09.2022
R. T. C. Zona Norte
GABRICA S.A.S.
05.2020 - 03.2022
Owner/Founder
ZONA AQUA
07.2018 - 08.2019
General Manager, Administration
PETLAND S.A.S.
03.2015 - 06.2018
Sales Manager
LOGUS REPRESENTACIONES S.A.S.
12.2013 - 10.2014
Sales Representative Team Leader
JARAMILLO PETS & CIA S.C.A
01.2008 - 11.2013
Animal Science
UNIVERSIDAD DE ANTIOQUIA
Neuroproductivity - Selling Skills And Sales Operations
UBITS
Convert Stories Into Sales - Sales And Marketing Education
UBITS
Management Indicators in Organizations - Sales And Distribution
UBITS
Sales Machine - Sales And Distribution
UBITS
How To Formulate A Work Plan And Its Follow-up - Sales And Distribution
UBITS
Team Time Management - Sales And Marketing Education
UBITS
Corporate Finance Bases - Sales, Merchandising, And Marketing
UBITS
Coaching As A Tool To Lead Teams - Selling Skills And Sales Operations
UBITS
Fundamentals of Strategic Planning - Sales, Merchandising, And Marketing
UBITS
Handling Sales Objections - Sales And Marketing Education
UBITS
Identificación De Las Necesidades Del Cliente - Selling Skills And Sales Operations
UBITS
Project Management - Project Management
Coursera / Google
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