Juanette Cruz
Las Vegas
Summary
Dedicated professional with a versatile background in customer service and administrative support. Known for problem-solving and effective communication skills, ready to drive operational efficiency and elevate customer satisfaction.
Overview
6
6
years of professional experience
Work History
Recreational Aide
United States Air Force
Las Vegas
10.2018 - 11.2020
- Assisted in planning and organizing recreational activities for service members and/or their families.
- Supported team leaders during events, facilitating smooth operations and engagement.
- Developed promotional materials to increase awareness of recreational offerings.
- Performed administrative tasks such as filing paperwork and scheduling appointments/events.
- Managed inventory of supplies used for recreational activities.
- Developed relationships with community organizations to expand access to resources.
Bank Teller
Bank Of Guam
Hagatna
02.2017 - 09.2017
- Assisted customers with account inquiries and product information.
- Promoted bank services to enhance customer relationships.
- Performed cash handling duties including counting currency, coins and checks.
- Researched customer inquires regarding their accounts using internal banking systems.
Call Center Representative
Calvo's Insurance
Hagatna
01.2016 - 02.2017
- Managed high call volumes while maintaining customer service standards.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Developed effective working relationships with team members across multiple departments.
Cashier
Paradise Sweets
Tumon
06.2015 - 01.2016
- Provided exceptional customer service to enhance the shopping experience for patrons.
- Maintained cash register and ensured accuracy in cash handling and balancing.
- Trained new cashiers on register operations and customer service best practices.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Store Representative
Tommy Hilfiger
Tamuning
10.2014 - 03.2015
- Assisted customers with product selections and provided expert fashion advice.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Collaborated with team members to ensure efficient stock replenishment and inventory management.
- Processed transactions accurately using point-of-sale systems and handled cash management.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ07-2023
Skills
- Administrative support
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
Affiliations
- Military Spouse
- Parent Advocate for the Down syndrome community
- Creative Hobbyist
References
References available upon request.
Timeline
Recreational Aide
United States Air Force
10.2018 - 11.2020
Bank Teller
Bank Of Guam
02.2017 - 09.2017
Call Center Representative
Calvo's Insurance
01.2016 - 02.2017
Cashier
Paradise Sweets
06.2015 - 01.2016
Store Representative
Tommy Hilfiger
10.2014 - 03.2015
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix