Juan F Ordaz Jr
El Paso,TX
Summary
With a proven track record at City Of El Paso Streets and Maintenance Department, I excel in operational efficiency and customer service, enhancing workflow and team collaboration. Leveraging skills in employee monitoring and a positive attitude, I consistently achieve significant service improvements, embodying leadership and innovation in every role.
Overview
28
28
years of professional experience
Work History
Operations Assistant Supervisor
City Of El Paso Streets and Maintenance Department
, TX
09.2016 - Current
- Monitored employees performance, ensuring compliance with Service Requests.
- Scheduled and coordinated meetings, enhancing team collaboration.
- Assisted organizational efforts by filing, entering data. Handling constituents complaints and concerns.
- Planned routine operations and special projects under direction of operations manager.
Cashier Assistant
Hobby Lobby
El Paso, TX
02.2015 - 09.2015
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Maintained clean and orderly checkout areas by sanitizing register, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
Server
Logan’s Roadhouse
El Paso, Texas
10.2012 - 10.2014
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked food before serving it to customers.
Service Manager
Frank’s Supply
El Paso, TX
02.2010 - 02.2012
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Adhered to customer service standards to foster satisfaction and retention.
- Facilitated communication between the service department and other company divisions.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Equipment Operator
C&G Construction
El Paso, TX
01.2009 - 02.2010
- Adjusted throttles, switches and pedals to operate bulldozers, trench excavators, road graders or backhoes.
- Assisted in loading and unloading of materials from trucks and trailers.
- Performed grading of site land and smoothed surfaces as part of projects or finish work.
- Assisted in the setup of job sites by laying out stakes, flags. per project specifications.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Observed company safety protocols for trench safety and perimeter establishment to reduce job site accidents.
- Provided assistance in loading and unloading supplies from delivery trucks onto job sites when necessary.
- Turned valves to control air or water output of compressors or pumps.
- Connected hydraulic hoses, belts and mechanical linkages to tractors.
- Operated machinery on job sites to reduce accidents or injury.
- Operated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.
Diesel Mechanic
Hertz Equipment Rental Corporation
El Paso, TX
07.2002 - 01.2009
- Repaired and serviced air conditioning, heating and electrical systems.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Completed standard inspections to assess wear and damage to vehicles.
- Installed new vehicle systems and components.
- Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.
- Rebuilt faulty hydraulic systems including pumps and cylinders.
- Installed accessories and non-OEM components to meet vehicle operator needs.
- Examined and adjusted protective guards, loose bolts and specified safety devices.
- Replaced worn or damaged components such as spark plugs, air filters, and oil filters.
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Server
Logan's Roadhouse
El Paso, TX
07.2001 - 04.2006
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Bay Operator
Planet Truck Wash
El Paso, Texas
06.1999 - 07.2000
- Hand-assembled needed parts with bolts and screws.
- Set up and operated production machinery according to specific standards and protocols of company.
- Monitored and adjusted machine operations as needed for quality assurance.
- Ensure no semi trucks or trailers were damaged when operating the bay washer.
- Performed routine maintenance on equipment to ensure optimal performance.
Yard Maintenance Worker
United Rentals
El Paso
04.1997 - 05.1999
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Performed regular maintenance on mowers, blowers, trimmers, edgers, and other small engine equipment.
- Helped customers load and unload small engine tools such as 2 man augers, compressors, electric jack hammers etc.
Education
High School Diploma -
Del Valle High School
El Paso, TX05-1994
Some College (No Degree) - Automotive Technician
Arizona Automotive Institute
Glendale, AZSkills
- Operational efficiency
- Workflow optimization
- Positive attitude
- Employee monitoring
- Customer service
Timeline
Operations Assistant Supervisor
City Of El Paso Streets and Maintenance Department
09.2016 - Current
Cashier Assistant
Hobby Lobby
02.2015 - 09.2015
Server
Logan’s Roadhouse
10.2012 - 10.2014
Service Manager
Frank’s Supply
02.2010 - 02.2012
Equipment Operator
C&G Construction
01.2009 - 02.2010
Diesel Mechanic
Hertz Equipment Rental Corporation
07.2002 - 01.2009
Server
Logan's Roadhouse
07.2001 - 04.2006
Bay Operator
Planet Truck Wash
06.1999 - 07.2000
Yard Maintenance Worker
United Rentals
04.1997 - 05.1999
High School Diploma -
Del Valle High School
Some College (No Degree) - Automotive Technician
Arizona Automotive Institute