Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan F Pena

Bronx

Summary

Accomplished and experienced professional with exceptional attention to detail, communication, and organizational skills. Poised with the ability to strategize and collaborate with team members and management. Skilled in the use of tact, discretion, and good judgement in carrying out responsibilities. Eager to contribute my experience, skills, and accomplishments towards the goals and mission of an established or growing firm.

Overview

12
12
years of professional experience

Work History

Driver

Uber Greenlight
09.2023 - Current
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Arrived on time to customer appointments.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Medicare Sales Agent

VillageCareMAX
02.2022 - 08.2023
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Met with customers to provide information about available products and policies.
  • Educated clients on insurance policies and procedures.

Inventory Technician

Astreya @ Facebook (META)
01.2021 - 02.2022
  • Perform customer support for over 100,000 users worldwide from IT accessory to workstation dressing.
  • Use ticketing system to report individual work accomplishments and track Service Level Agreements (SLA).
  • Plan and execute large scale global projects as needed
  • Drive internal Communication and priority withing the business and Meta headquarters to ensure consistency across the organization.
  • Provide support to customers via multiple support channels, i.e., remote, in-person, phone or digitally

Assistant Manager

Exxon Mobil
01.2019 - 01.2021
  • Direct sales floor activities, ensuring excellence in customer service and resolving store level problems.
  • Spearheaded hardware and software upgrade rollouts.
  • Maintained network connections and troubleshooted systems malfunctions
  • Completed over 100 internal audits

Assistant Manager

Lukoil
01.2016 - 01.2019
  • Oversee personnel management, interviewing, hiring, mentoring/coaching, and evaluating.
  • Establish sales goals, manage budgets, and consistently maximize sales and profits.
  • Key contacts with suppliers/vendors, securing key business agreements.
  • Maintained price accuracy of goods and ensured adequate stock levels.
  • Processed all administrative paperwork related to (end of day report, tally sheets, and monthly payments received.

Front end Associate

Green Summit
01.2014 - 01.2016
  • Interacted politely and effectively with customers and associates by demonstrating company culture.
  • Maintained friendly and expeditious service with POS cash register transactions, and assistance in replenishment of stock and merchandise display.
  • Transported pallets to specific departments and stocked merchandise in designated positions on shelves.
  • Provided efficient and high-quality customer service, ensuring consistently positive client experience.
  • Address and resolve client’s concerns, maintaining brand loyalty and increasing customer satisfaction ratings to 90%
  • Monitored selection and packaging of all shipped products.

Education

Highschool Diploma -

Highschool of World Cultures
The Bronx, NY
01.2017

Skills

  • Proficient with Microsoft Visio, MS Office - Word, Excel, PowerPoint
  • Attention to detail
  • Excellent communication and interpersonal skills with a focus on team building and maintaining company/customer relations
  • Outstanding problem-solving abilities
  • Mentor and leader
  • Inventory Management
  • Customer Service
  • Fluent in English and Spanish
  • Time management
  • Driving and transportation

Timeline

Driver

Uber Greenlight
09.2023 - Current

Medicare Sales Agent

VillageCareMAX
02.2022 - 08.2023

Inventory Technician

Astreya @ Facebook (META)
01.2021 - 02.2022

Assistant Manager

Exxon Mobil
01.2019 - 01.2021

Assistant Manager

Lukoil
01.2016 - 01.2019

Front end Associate

Green Summit
01.2014 - 01.2016

Highschool Diploma -

Highschool of World Cultures

Similar Profiles

CREATE PROFILE