Juan F. Tamayo
Houston,TX
Summary
Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
19
19
years of professional experience
Work History
Commissions Specialist
Corebridge Financial (AIG)
01.2012 - 06.2023
- Developed and implemented reporting and auditing tools to improve incentive administration processes, policies and procedures.
- Identified process or policy deficiencies and worked with key players to drive process improvement.
- Researched and resolved commission or bonus payment-related inquiries.
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
- Supported processes and met deadlines to drive timely and accurate payments.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Improved commission discrepancies by 10% by researching and resolving payments to agents monthly.
Patient Access Team Lead
HCA Houston Healthcare Clear Lake
02.2011 - 09.2011
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services
- Researched and implemented payment plans, which helped to reduce number of non-paying patients by 25%
- Provide Spanish translation services to non-English speaking patients
Patient Access Coordinator
Memorial Hermann Health System
10.2004 - 03.2010
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Some College (No Degree) - Accounting And Business Management
Houston Community College
Houston, TXSkills
- Performance Analysis
- Deadline Management
- Salesforce CRM
- Sales Strategies
- Decision-Making
- Excel proficiency
Timeline
Commissions Specialist
Corebridge Financial (AIG)
01.2012 - 06.2023
Patient Access Team Lead
HCA Houston Healthcare Clear Lake
02.2011 - 09.2011
Patient Access Coordinator
Memorial Hermann Health System
10.2004 - 03.2010
Some College (No Degree) - Accounting And Business Management
Houston Community College
Similar Profiles
Mary Laura TrentadueMary Laura Trentadue
Customer Service Representative at Corebridge Financial / AIG VALICCustomer Service Representative at Corebridge Financial / AIG VALIC
Latoya Harris-MathewsLatoya Harris-Mathews
Electronic Communications Analyst at Corebridge Financial, Inc. (AIG)Electronic Communications Analyst at Corebridge Financial, Inc. (AIG)
Margaret GrahamMargaret Graham
Customer Service Representative at Corebridge Financial (Formally AIG)Customer Service Representative at Corebridge Financial (Formally AIG)