Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Felipe Caicedo

ORLANDO,FL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

The Bakery Colombian Cafe
Orlando, FL
10.2022 - Current
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Designed sales and service strategies to improve revenue and retention.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Supervised employees through planning, assignments, and direction.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Oversaw product development initiatives from concept through completion stages.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created schedules and monitored payroll to remain within budget.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Tracked monthly sales to generate reports for business development planning.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Assistant Commercial Manager

Marsh & McLennan
02.2018 - 07.2022
  • Priced structures for products for increased profitability.
  • Coached, developed and motivated team to achieve revenue goals.
  • Aligned commercial activities with strategic company goals by optimizing sales opportunities.
  • Supported local sales teams with customer meetings and account plans based on strategies.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Monitored competitor activities to ensure competitive advantage in the marketplace.
  • Resolved customer complaints regarding sales and service.
  • Monitored subcontracting processes for protection of business ideals.
  • Organized internal training sessions for staff members on topics such as sales strategy and tactics.
  • Supported sales team members to drive growth and development.

Education

Bussiness Administation -

Universidad Autonoma De Occidente
Colombia
07-2011

Skills

  • Customer Relationship Management
  • Program Administration
  • Branding
  • Quality Management
  • Account Management
  • Sales
  • Team Leadership
  • Staff Motivation

Certification

  • ServSafe Certification

Languages

Spanish
Full Professional
English
Elementary
French
Elementary

Timeline

General Manager

The Bakery Colombian Cafe
10.2022 - Current

Assistant Commercial Manager

Marsh & McLennan
02.2018 - 07.2022

Bussiness Administation -

Universidad Autonoma De Occidente

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Juan Felipe Caicedo