Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

JUAN FELIPE GIRALDO LOPEZ

Matawan,NJ

Summary

Studies in Economics and Systems Engineering. Aptitudes and interest in the commercial and marketing area, as well as in strategic, project and event planning. Skills for teamwork, negotiation skills, planning, innovation, creativity and interpersonal relationships. The greatest work experience is in the Planning and Organization of Events of different types where it have developed technical, operational and commercial skills and knowledge. Broad knowledge of American culture and command of its language. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Shift Manager - General Manager

THE LOBBY- Lit21
06.2016 - Current
  • Manage and Coordinate all bar and restaurant operations, as well as its promotion and marketing, maintaining direct and permanent contact with suppliers and customers
  • Advisory and consultant for entire operation within bar and restaurant since it is new business
  • In charge of personnel selection and training
  • Implement inventory systems for all products offer
  • Manage around 40 employees
  • Meeting is held with owners and managers once week, reporting what happened previous week and scheduling following week and events to come
  • Daily meetings are also held with employees
  • Make employee and manager schedules
  • Make, supervise and control inventory of liquors
  • Order supplies from bar
  • Manage and control petty cash
  • Make daily closings of both cash and credit cards
  • Daily contact with clients
  • Organize subsequent events with both private clients and those of business itself
  • Daily sales report and news.
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Defined clear targets and objectives and communicated to other team members
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Managed senior-level personnel working in marketing and sales capacities
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
  • Developed detailed plans based on broad guidance and direction
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs

Sales Coordinator

GRAND MORADA CONSTRUCCIONES
02.2014 - 02.2016
  • Manage entire sales team
  • Direct and manage sales department
  • Design and plan strategies to attract clients to existing and upcoming projects
  • Manage and prepare management reports for Manager and Board of Directors.
  • Successfully drove new product lines to increase annual profits by 50%
  • Propelled market share to surge ahead of competitors and earn #1 ranking
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
  • Improved productivity by increasing customer communication and responding to feedback
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Compiled client profiles and entered information into operating system
  • Maintained long-term relationships with high net-worth clients
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
  • Enhanced product presentation and promotional material displays, working alongside retail representatives
  • Trained and mentored new sales representatives
  • Retained excellent client satisfaction ratings through outstanding service delivery

General Manager

R3 VENTURES
10.2013 - 01.2014
  • Manage all bar operations, as well as its promotion and marketing, maintaining direct and permanent contact with suppliers and customers
  • Advisor and consultant for entire operation within bar and restaurant since it is new business
  • In charge of personnel selection and training
  • Implement inventory systems for all products offer.
  • Developed and implemented strategies to increase sales and profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Developed and maintained relationships with customers and suppliers through account development
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms

General Manager

PORTH ATLANTIC YACTH CLUB
05.2013 - 09.2013
  • Manage all bar operations, as well as its promotion and marketing, maintaining direct and permanent contact with suppliers and customers
  • Advisor and consultant for entire operation within bar and restaurant since it is new business
  • In charge of personnel selection and training
  • Implement inventory systems for all products offer.
  • Developed and implemented strategies to increase sales and profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Developed and maintained relationships with customers and suppliers through account development
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Reported issues to higher management with great detail
  • Managed budget implementations, employee evaluations, and contract details
  • Formulated policies and procedures to streamline operations
  • Analyzed market trends and competitor activities to create competitive advantages
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems

General Manager

R3 VENTURES
01.2009 - 02.2012
  • Manage all nightclub operations, as well as their promotion and marketing, maintaining direct and permanent contact with suppliers and customers
  • Develop and coordinate logistics of company's different events, including weddings, charity events, college nights, sweet 16, among others, which generated increase in club's occupancy of 20% compared to previous years
  • Make commercial visits to different clients looking for new opportunities and business expansion
  • Lead different work groups of respective areas of company
  • Create, design and realize different parties such as Latin Night, Hip-Hop Night, Gay Night among others that increased presence of public by 15%
  • Design, implement and develop liquor inventory system for bars.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms

Assistant Manager

R3 VENTURES
12.2002 - 12.2008
  • Manage accounting area of Abyss nightclub
  • Direct staff of daily operation of Abyss club, coordinating different activities of day
  • Carry out different training and training in different areas of company, thus gaining knowledge of its complete functioning.
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace
  • Helped with planning schedules and delegating assignments to meet coverage and service demands

Education

English as a Second Language – AAS- Accounting -

MIDDLESEX COUNTY COLLEGE
Edison, NJ
12.2002

Economía 9 semestres -

UNIVERSIDAD DE MANIZALES
Manizales, Caldas Colombia
06.1999

Economía Empresarial 6 semestres -

UNIVERSIDAD AUTONOMA DE MANIZALES
Manizales, Caldas, Colombia
12.1991

Ingeniería de Sistemas 4 semestres -

UNIVERSIDAD AUTONOMA DE MANIZALES
Manizales, Caldas, Colombia
06.1986

Skills

  • Schedule Oversight
  • Equipment Troubleshooting
  • Inventory Control
  • Team Development
  • Coordinating Daily Operations
  • Supply Ordering
  • Accurate Money Handling
  • Hiring and Recruiting
  • Energetic and Enthusiastic
  • Operations Management
  • Documentation and Reporting
  • Team leadership

Languages

Spanish (Native)
English Advance

Accomplishments

2002 – Recognition of President of the Hispanic American Club, MIDDLESEX COUNTY COLLEGE 2001 – Student Group Leadership, MIDDLESEX COUNTY COLLEGE 2001 – “Super Star Leader” Award, one of the 20 best Six Flags Great Adventures employees, among the more than 4000 employees.

Timeline

Shift Manager - General Manager

THE LOBBY- Lit21
06.2016 - Current

Sales Coordinator

GRAND MORADA CONSTRUCCIONES
02.2014 - 02.2016

General Manager

R3 VENTURES
10.2013 - 01.2014

General Manager

PORTH ATLANTIC YACTH CLUB
05.2013 - 09.2013

General Manager

R3 VENTURES
01.2009 - 02.2012

Assistant Manager

R3 VENTURES
12.2002 - 12.2008

English as a Second Language – AAS- Accounting -

MIDDLESEX COUNTY COLLEGE

Economía 9 semestres -

UNIVERSIDAD DE MANIZALES

Economía Empresarial 6 semestres -

UNIVERSIDAD AUTONOMA DE MANIZALES

Ingeniería de Sistemas 4 semestres -

UNIVERSIDAD AUTONOMA DE MANIZALES

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