Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

Juan Fierros Fierros

Krum

Summary

Professional warehouse management expert with extensive experience in overseeing daily operations, inventory control, and logistics. Strong focus on fostering team collaboration and ensuring efficient workflows to achieve optimal results. Skilled in problem-solving, staff training, and adapting to changing needs, ensuring reliable performance and operational excellence. Known for effective communication, leadership, and results-driven approach.

Overview

14
14
years of professional experience

Work History

Warehouse Supervisor/E-commerce supervisor

Forte Frozen/ Real Cold
02.2021 - Current
  • Strategically set schedules to be aligned with revenue vs labor.
  • Ensured orders were picked accurately and staged for shipment for schools in our zone as assigned by USDA.
  • Oversaw DTC Frozen and ambient fulfillment for 10 e-commerce customers.
  • Performed audits and implemented several procedures to improve and eliminate wasteful movement and fulfillment accuracy.
  • Utilized 5S in operations.
  • Conducted regular audits of inventory levels to maintain accuracy and prevent stock discrepancies.
  • Implemented process improvements that enhanced workflow efficiency and reduced operational bottlenecks.
  • Oversaw anywhere from 4-20 associates, as well as temps, to complete special customer request.
  • Supervised daily warehouse operations, ensuring compliance with safety protocols and efficiency standards.
  • Trained and mentored team members on best practices in inventory management and order fulfillment.
  • Coordinated shipping schedules to optimize delivery timelines and improve customer satisfaction rates.

Deli Manager

Restaurant Depot
08.2019 - 02.2021
  • Oversaw the "cold department" which included the dairy, frozen, fresh meat, produce, and fresh fish departments.
  • Managed 12-16 employees across those departments that supplied food to nearby restaurants.
  • Oversaw weekly, monthly, and annual inventory counts as per policy.
  • Communicated with buyers for special request orders and keep up to date accurate inventory.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Customer Service Representative

Lineage Logistics
08.2017 - 08.2019
  • Rotated positions throughout the warehouse and office to fill in gaps as needed.
  • I returned again in 2017.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Warehouse Supervisor

Lonestar Cold Storage
07.2016 - 09.2017
  • Completed daily operations on time and maintained high standards of accuracy.
  • Operated warehouse material handling equipment correctly to move loads.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Revised and developed procedures to reduce risk and achieve compliance.

Warehouse Worker

Lineage Logistics
01.2012 - 07.2016
  • Did general warehouse labor as well as maintain warehouse inventory accurately.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Education

High School Diploma -

Skyline High School
Dallas, TX
05-2012

Skills

  • Bilingual (10 years)
  • Customer Support (2 years)
  • Microsoft programs (8 years)
  • Warehouse Management (8 years)
  • Forklift Operator (10 years)
  • Data Entry (10 years)
  • Warehouse management system (10 years)
  • Warehouse experience (10 years)
  • Inventory control (10 years)
  • Process improvement (4 years)
  • Daily Operations Management (8 years)
  • Operational Efficiency and Safety Hazard Identification (8 years)
  • Lockout and tagout procedures (8 years)
  • Accident investigation (8 years)
  • Safety Training (8 years)
  • Previously HACCP, SQF, Allergen Awareness certified

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 99.7% average order accuracy introducing Extensiv WMS for order fulfillment tasks.
  • Achieved -8.2% LTR rate through effectively helping with managing workload and customer needs.

LANGUAGES

English Native or Bilingual
Spanish Native or Bilingua

Timeline

Warehouse Supervisor/E-commerce supervisor

Forte Frozen/ Real Cold
02.2021 - Current

Deli Manager

Restaurant Depot
08.2019 - 02.2021

Customer Service Representative

Lineage Logistics
08.2017 - 08.2019

Warehouse Supervisor

Lonestar Cold Storage
07.2016 - 09.2017

Warehouse Worker

Lineage Logistics
01.2012 - 07.2016

High School Diploma -

Skyline High School

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