Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Juan Francisco Velasquez Jr

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Diet Clerk

Morrison Healthcare
Houston, TX
07.2019 - Current
  • Reduced instances of malnutrition among patients by consistently monitoring dietary needs and adjusting meal plans accordingly.
  • Coordinated patient meal delivery schedules to ensure timely provision while minimizing interruptions to ongoing treatments or therapies.
  • Provided support during mealtimes to ensure patients received appropriate assistance as needed, promoting dignity and autonomy in daily activities.
  • Served as a resource to colleagues by sharing specialized knowledge and expertise in areas such as special diets or medical nutrition therapy.
  • Maintained accurate and up-to-date patient records, ensuring seamless communication between all members of the healthcare team.
  • Resolved patient concerns or complaints regarding meal quality or service efficiently, providing equitable solutions that prioritize patient satisfaction.
  • Assisted in training new Diet Clerks, sharing best practices and mentoring them towards success in their roles effectively.

Grocery Store Cashier

HEB Grocery Store
Cypress, TX
06.2018 - Current
  • Promoted store loyalty programs, resulting in increased customer retention and repeat business.
  • Utilized product knowledge to assist customers in locating items throughout the store efficiently.
  • Actively participated in employee training sessions to further develop skills and stay current on company policies and industry best practices.
  • Handled cash and credit card transactions accurately, maintaining a balanced cash register at the end of each shift.
  • Assisted coworkers during busy periods by taking over additional registers or tasks as needed, fostering a supportive team environment.
  • Exercised attention to detail when verifying IDs for age-restricted purchases, adhering to legal requirements and company policies.
  • Maintained up-to-date knowledge on store promotions and sales events, informing customers about potential savings opportunities.
  • Contributed to loss prevention efforts by vigilantly observing customer activity and reporting any suspicious behavior to management promptly.
  • Collaborated with team members to maintain clean and organized workspaces, promoting a positive shopping experience for customers.
  • Strengthened communication skills through daily interactions with diverse clientele from varying backgrounds and cultures.

Cashier

Texas Roadhouse
San Antonio, TX
10.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Substitute Teacher

Harmony Science Academy
San Antonio, TX
12.2021 - 05.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.

Education

Bachelor of Arts - History

The University of Texas At San Antonio
San Antonio, TX
12-2023

Associate of Arts - Fine Arts

Lone Star College System
Cypress, TX
05-2021

High School Diploma -

Cypress Ridge High School
Houston, TX
06-2019

Skills

  • Food Safety Protocols
  • Customer Service
  • Critical Thinking
  • Time Management
  • Computer Skills
  • Organizational abilities
  • Problem-solving abilities
  • Motivational Skills
  • Relationship Building
  • Team Leadership
  • Call Center experience
  • Live Chat support

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Cashier

Texas Roadhouse
10.2022 - 05.2023

Substitute Teacher

Harmony Science Academy
12.2021 - 05.2023

Diet Clerk

Morrison Healthcare
07.2019 - Current

Grocery Store Cashier

HEB Grocery Store
06.2018 - Current

Bachelor of Arts - History

The University of Texas At San Antonio

Associate of Arts - Fine Arts

Lone Star College System

High School Diploma -

Cypress Ridge High School

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Juan Francisco Velasquez Jr