Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
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Juan G. Reyes

Laredo,TX

Summary

Firefighter and versatile professional with a track record of excellence in high-stress environments. Combining a strong work ethic with a background in sales, customer service, and photography, I offer a unique perspective on communication, critical thinking and problem-solving. Ambitious, adaptable, and always pursuing the next challenge—whether on the fireground or in a business setting.

Overview

9
9
years of professional experience
5
5
Certifications

Work History

Firefighter/Paramedic

City Of Laredo
Laredo, Texas
09.2023 - Current
  • Respond promptly to emergency calls, and manage fire suppression operations and/or medical emergencies.
  • Communicate effectively with crew members while performing tasks under stressful conditions.
  • Participate in training drills and exercises to maintain proficiency in fire suppression tactics.
  • Administer emergency treatment and medical care to people injured in accidents and fires.
  • Analyze situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Provide pre-hospital care to those in need within the community, including administering medications, and providing wound care.
  • Maintain proficiency in advanced life support skills through continued training and education
  • Remained level-headed and proactive during emergency situations.
  • Transported patients from accident scenes to medical facilities in a safe manner.

Parking Enforcement Officer

City Of Laredo
Laredo, Texas
09.2021 - 09.2023
  • Enforced parking regulations to ensure compliance with city ordinances.
  • Greeted customers and provided information about parking fees, regulations and services.
  • Inspected meters for accuracy, malfunctions, and tampering.
  • Maintained current knowledge of training and city ordinances.

Refuse Collector

City Of Laredo
Laredo, Texas
12.2019 - 09.2021
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Maintained inventory of tools, supplies, and materials for repairs
  • Conducted manual lifting tasks, including lifting large or bulky items, when necessary.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.

United Healthcare Member Services Advocate

Concentrix
Laredo, Texas
11.2018 - 07.2019
  • Assisted members with understanding health insurance options and benefits.
  • Provided customer service and support to clients regarding their health insurance plans.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Processed changes in insurance policies and periodically reassessed client needs.
  • Worked collaboratively with other departments to ensure timely resolution of customer issues.

Sales Associate

Corral Western Wear
Laredo, Texas
06.2018 - 10.2018
  • Maintained organized, visually appealing merchandise displays to enhance customer engagement.
  • Assisted customers in selecting apparel items that best fit their needs and preferences.
  • Performed daily register transactions including sales and returns.
  • Met and exceeded daily sales goals consistently through effective product promotion.

Bank Teller Supervisor

International Bank of Commerce
Laredo, Texas
11.2016 - 04.2018
  • Processed customer transactions, including deposits, withdrawals, and loan payments efficiently.
  • Promoted bank products and services in customer interactions, consistently meeting or exceeding sales goals.
  • Educated customers on available banking services to strengthen relationships.
  • Resolved customer issues swiftly to ensure high satisfaction levels.
  • Handled large volumes of currency accurately with minimal errors.

Education

Paramedic -

Laredo Fire Department
Laredo, TX
10-2024

High School Diploma -

United South High School
Laredo, TX
06.2016

Some College (No Degree) - EMT

Laredo College
Laredo, TX

Skills

  • Effective communication
  • Teamwork and collaboration
  • Conflict resolution
  • Relationship building
  • Critical thinking
  • Social media marketing
  • Advanced photography
  • Photo editing
  • CPR and AED

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

Emergency Medical Technician Paramedic License - Texas Department of State Health Services

Affiliations

Photography

References

References available upon request.

Timeline

Firefighter/Paramedic

City Of Laredo
09.2023 - Current

Parking Enforcement Officer

City Of Laredo
09.2021 - 09.2023

Refuse Collector

City Of Laredo
12.2019 - 09.2021

United Healthcare Member Services Advocate

Concentrix
11.2018 - 07.2019

Sales Associate

Corral Western Wear
06.2018 - 10.2018

Bank Teller Supervisor

International Bank of Commerce
11.2016 - 04.2018

Paramedic -

Laredo Fire Department

High School Diploma -

United South High School

Some College (No Degree) - EMT

Laredo College
Juan G. Reyes