Juan G. Reyes
Laredo,TX
Summary
Firefighter and versatile professional with a track record of excellence in high-stress environments. Combining a strong work ethic with a background in sales, customer service, and photography, I offer a unique perspective on communication, critical thinking and problem-solving. Ambitious, adaptable, and always pursuing the next challenge—whether on the fireground or in a business setting.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Firefighter/Paramedic
City Of Laredo
Laredo, Texas
09.2023 - Current
- Respond promptly to emergency calls, and manage fire suppression operations and/or medical emergencies.
- Communicate effectively with crew members while performing tasks under stressful conditions.
- Participate in training drills and exercises to maintain proficiency in fire suppression tactics.
- Administer emergency treatment and medical care to people injured in accidents and fires.
- Analyze situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Provide pre-hospital care to those in need within the community, including administering medications, and providing wound care.
- Maintain proficiency in advanced life support skills through continued training and education
- Remained level-headed and proactive during emergency situations.
- Transported patients from accident scenes to medical facilities in a safe manner.
Parking Enforcement Officer
City Of Laredo
Laredo, Texas
09.2021 - 09.2023
- Enforced parking regulations to ensure compliance with city ordinances.
- Greeted customers and provided information about parking fees, regulations and services.
- Inspected meters for accuracy, malfunctions, and tampering.
- Maintained current knowledge of training and city ordinances.
Refuse Collector
City Of Laredo
Laredo, Texas
12.2019 - 09.2021
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Maintained inventory of tools, supplies, and materials for repairs
- Conducted manual lifting tasks, including lifting large or bulky items, when necessary.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
United Healthcare Member Services Advocate
Concentrix
Laredo, Texas
11.2018 - 07.2019
- Assisted members with understanding health insurance options and benefits.
- Provided customer service and support to clients regarding their health insurance plans.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Processed changes in insurance policies and periodically reassessed client needs.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
Sales Associate
Corral Western Wear
Laredo, Texas
06.2018 - 10.2018
- Maintained organized, visually appealing merchandise displays to enhance customer engagement.
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Performed daily register transactions including sales and returns.
- Met and exceeded daily sales goals consistently through effective product promotion.
Bank Teller Supervisor
International Bank of Commerce
Laredo, Texas
11.2016 - 04.2018
- Processed customer transactions, including deposits, withdrawals, and loan payments efficiently.
- Promoted bank products and services in customer interactions, consistently meeting or exceeding sales goals.
- Educated customers on available banking services to strengthen relationships.
- Resolved customer issues swiftly to ensure high satisfaction levels.
- Handled large volumes of currency accurately with minimal errors.
Education
Paramedic -
Laredo Fire Department
Laredo, TX10-2024
High School Diploma -
United South High School
Laredo, TX06.2016
Some College (No Degree) - EMT
Laredo College
Laredo, TXSkills
- Effective communication
- Teamwork and collaboration
- Conflict resolution
- Relationship building
- Critical thinking
- Social media marketing
- Advanced photography
- Photo editing
- CPR and AED
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Emergency Medical Technician Paramedic License - Texas Department of State Health Services
Affiliations
Photography
References
References available upon request.
Timeline
Firefighter/Paramedic
City Of Laredo
09.2023 - Current
Parking Enforcement Officer
City Of Laredo
09.2021 - 09.2023
Refuse Collector
City Of Laredo
12.2019 - 09.2021
United Healthcare Member Services Advocate
Concentrix
11.2018 - 07.2019
Sales Associate
Corral Western Wear
06.2018 - 10.2018
Bank Teller Supervisor
International Bank of Commerce
11.2016 - 04.2018
Paramedic -
Laredo Fire Department
High School Diploma -
United South High School
Some College (No Degree) - EMT
Laredo College