Juan Gabriel Rivera
Orlando,FL
Summary
Salesforce Admin with history of working in the Information technology and services industry. Skilled in Salesforce.com Administration, Requirements Gathering and implementing Sales & Service Cloud solutions. Diligent Admin with strong experience handling multiple projects,managing information systems, strong collaborator and team player. Excellent organizational, interpersonal, and execution abilities with exceptional technical skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr Salesforce Administrator
Travel And Leisure
08.2022 - Current
- Coordinate development and implementation of end-to-end Salesforce Applications across multiple Orgs.
- Conduct business process review sessions to analyze/discuss existing and to-be-implemented business process/features.
- Perform tasks related to day-to-day operations for production support, managing users, troubleshooting system errors.
- Assist with configuration and maintenance of sandbox environments to facilitate successful development and QA testing of new features and functionality.
- Trained and guided a team of 400+ employees for a large internal implementation of salesforce.com.
- Lead daily and weekly stand-ups with internal teams, third party vendors and offshore teams.
- Responsible for training, deployment and change management support for end users.
- Salesforce admin configuration, including data maintenance, reporting, creating custom objects, page layouts and user management.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Salesforce Consultant
KPMG
02.2022 - 08.2022
- Responsible for gathering business requirements and prepare requirement documents.
- Served as a Scrum Master for the Salesforce Application enhancements and defects.
- Facilitated daily stand up with product owners, business, and cross functional teams.
- Assisted product owners in backlog grooming (prioritization & estimation) and establishing user stories and acceptance criteria.
- Utilized Jira to create product backlogs, stories, and Sprints.
- Responsible for creating and maintain process flows for Sales Opportunities processes.
- Performed QA testing and documentation for all enhancements and defects in Salesforce.
- Responsible for platform security to ensure users permissions are assigned accurately.
Sr. Salesforce Analyst
Wyndham Destinations
08.2019 - 02.2022
- Responsible for managing/troubleshooting Salesforce support cases for 4000+ users.
- Participated in weekly and monthly enhancement deployments/implementations by performing regression testing for accuracy.
- Performed basic Salesforce admin configuration, including data maintenance, reporting, creating custom objects, page layouts and user management.
- Responsible for creating and updating training documentation utilizing the My Guide tool within Salesforce, which I was able to self-learn the tool and be able to train other peers.
- Responsible for training, deployment and change management support for end users.
- Assisted with the creation of Jira stories, requirements gathering for system enhancements.
- Responsible for managing and tracking Salesforce defects/bugs via Jira Kanban board and Service Now ticket system.
- Organized release management work by creating a tracker that is now used cross functionally by project teams and other IT teams within the organization.
- Participated on a large-scale salesforce implementation across 300+ resorts nationwide with 4000+ users.
Salesforce Project Manager
Houghton Mifflin Harcourt Publishing Company
02.2016 - 07.2019
- Met project deadlines without sacrificing build quality or workplace safety.
- Project Manager for Salesforce Service Cloud support/administration for the customer Service organization, 360+ active users.
- Achieved project deadlines by coordinating with contractors to manage performance
- Developed Salesforce reports, assist with dashboards creation/requirements and processes to continuously monitor data quality and integrity.
- Worked in conjunction with the IT department configuring Custom Objects, Visual Force Pages, and permissions set creation.
- Managed projects scopes, gather business requirements, estimate LOE for all Salesforce projects.
- Participated in bi-weekly Scrum Master Meetings in conjunction with Salesforce Developers, Salesforce admins and Sales Operations.
- Participated in daily Salesforce scrum meetings to review user stories in Jira and discuss status updates, issues, roadblocks, and timelines.
- Responsible for monthly production deployments migration activities by providing UAT Sandbox testing, Production smoke testing, documentation, and sign offs.
- Responsible for daily routine user maintenance and support set up, user roles and profiles, also assist business users with Salesforce Service Cloud Lightning requests and system navigation.
Buyer
Houghton Mifflin Harcourt Publishing Company
06.2014 - 02.2016
- Maintained complete documentation and records of all purchasing activities.
- Reviewed monthly paper forecast to ensure requested inventory levels are being maintained to meet on time deliveries.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Monitored consumption analysis to track over/under consumption of paper at printers.
- Maintained key item stock levels and wrote or expedited purchase orders.
Data Systems Analyst
Houghton Mifflin Harcourt Publishing Company
05.2009 - 06.2014
- Provided client support on system operation and troubleshooting.
- Maintained existing Accounts Payable Microsoft Access database which is used for different tasks related to payment proposal, Reservation of Authority, Tax reporting and T&E transactions.
- Responsible for all AP Monthly reporting including department Metrics, KPI’s, and ad hoc reporting.
- Presented company expenditure reports on a weekly and monthly basis; ensure accurate and well-timed workflow of accounts payable procedures.
- Managed weekly check runs, ACHs and wire payments, including manual in-house check payments.
- Prepared weekly payment proposal, used to determine cash requirements.
- Responsible for weekly Concur reporting on T&E transactions
- Managed Nimsoft IT service desk tickets in a daily basis, inactivate users, user set ups and all support issues.
- Created and utilized SAP queries for reporting purposes.
- Provided assistance to Procurement, Treasury and Royalty departments by providing research, updating Account Payable transactions, reporting and reconciliation of statements as requested.
Assistant Managing Editor
Houghton Mifflin Harcourt Publishing Company
06.2007 - 05.2009
- Responsible to translate, from Spanish to English, or English to Spanish, manuscripts, and audit for accuracy.
- Participant on weekly project planning and project reviews.
- Responsible for managing editorial workflow, book maps preparation and manuscripts tracking.
- Responsible for providing projects daily status to authors, consultants, reviewers, and editors.
- Inspected physical production and manuscript design, maintaining continuity across print and digital products.
- Handled final approval of content deliverables.
Cost Accounting Analyst
Houghton Mifflin Harcourt Publishing Company
02.2000 - 06.2007
- Responsible for maintaining, reviewing, and updating Standard, Estimate and Actual production costs for book printing jobs for four of the largest companies within the company.
- Responsible to ensure that the cost was accurately recorded prior to closing the jobs; the function of ‘closing a job’ the company would then begin to recognize Cost of Goods Sold.
- Researched and validated cost adjustments by tracing the transaction back to the vendor invoice if necessary; loading jobs into the system and research and resolution of problematic print jobs; IE: the actual quantity of the jobs did not meet the expected quantity.
- Responsible for creating and providing support for Journal entries to be entered into People Soft for month-end processing.
- Responsible for preparation of month-end Royalty & Inventory account analysis (reconciliations) of 6 balance sheet accounts for seven business units.
Education
Information Technology
Valencia College
Orlando, FLComputer Science
Colegio Universitario De San Juan
San Juan, PRSkills
- Salesforce
- SQL
- Project Management
- Systems administration
- Training and mentoring
- Sharepoint
- Sales Cloud
- Field Service Lightning
- Salesforce DataLoader
- Microsoft Office proficiency
- Service Cloud
- Workbench
- Confluence
- JIRA
- ERP systems: SAP and Peoplesoft
- Service Now
- Copado
Certification
- Salesforce Certified Administrator
- Copado Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sr Salesforce Administrator
Travel And Leisure
08.2022 - Current
Salesforce Consultant
KPMG
02.2022 - 08.2022
Sr. Salesforce Analyst
Wyndham Destinations
08.2019 - 02.2022
Salesforce Project Manager
Houghton Mifflin Harcourt Publishing Company
02.2016 - 07.2019
Buyer
Houghton Mifflin Harcourt Publishing Company
06.2014 - 02.2016
Data Systems Analyst
Houghton Mifflin Harcourt Publishing Company
05.2009 - 06.2014
Assistant Managing Editor
Houghton Mifflin Harcourt Publishing Company
06.2007 - 05.2009
Cost Accounting Analyst
Houghton Mifflin Harcourt Publishing Company
02.2000 - 06.2007
Information Technology
Valencia College
Computer Science
Colegio Universitario De San Juan
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