Juanica Bryant
Chicago,IL
Summary
Dynamic and dedicated professional with extensive experience at Starbucks, excelling in beverage preparation and exceptional customer service. Proven ability to train and mentor staff, enhancing team performance. Skilled in cash handling and maintaining cleanliness, ensuring operational efficiency and customer satisfaction. A strong team player committed to delivering high-quality service.
Diligent home aide with strong background in providing compassionate care and support to clients. Proven ability to assist with daily living activities and maintain safe, clean environment. Demonstrated empathy and effective communication skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with food handling, preparation, and safety protocols. Utilizes customer service skills to ensure positive experience for patrons. Knowledge of maintaining inventory and ensuring product freshness.
Overview
16
16
years of professional experience
Work History
Barista
Starbucks
05.2017 - Current
- Prepared high-quality beverages consistently to meet customer expectations.
- Maintained cleanliness and organization of workstations for operational efficiency.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Engaged customers with exceptional service, enhancing overall store experience.
- Trained new baristas on beverage preparation techniques and customer service excellence.
- Developed training materials to enhance onboarding process for new staff members.
Home Aide
Help at Home Senior Care
11.2010 - 12.2020
- Assisted clients with daily living activities, ensuring comfort and safety..
- Developed personalized care plans in collaboration with healthcare professionals.
- Trained and mentored new home aides on best practices and care techniques.
Customer Service Representative
Jewels Osco
05.2010 - 08.2014
- Resolved customer inquiries, providing accurate information and enhancing satisfaction.
- Managed cash register, ensuring efficient transactions and balancing drawers daily.
- Assisted in training new staff on service protocols and company policies.
- Collaborated with team members to streamline checkout processes, improving efficiency.
- Assisted customers in selecting deli products, ensuring high levels of satisfaction.
- Maintained cleanliness and organization of deli area, adhering to food safety standards.
Education
GED -
Urban Youth
Chicago, ILSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Problem-solving
- Cash handling
- Cleanliness
- Exceptional customer service
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Food preparation
Timeline
Barista
Starbucks
05.2017 - Current
Home Aide
Help at Home Senior Care
11.2010 - 12.2020
Customer Service Representative
Jewels Osco
05.2010 - 08.2014
GED -
Urban Youth